Case Management


Mission of Case Management Services

The mission of case management services is to provide students with support in accessing community resources so that they are better able to focus on their personal, academic and professional goals. 

Case Management Services

Case Management helps students to access resources in the community to assist with a variety of basic needs including food, legal services, ongoing counseling, health insurance, childcare, addiction-related counseling, support groups, money-management resources, dental/vision care, disabilities resources, eating disorder treatment/resources, housing/homelessness resources, immigration resources, immune disorder testing/services, information about public benefit programs, intimate partner violence resources and veterans resources.

For more information, visit our local community resources page.  

For more information about immediate needs, visit SJSU Cares.

What to Expect

Case management appointments are generally 50 minutes long and take place in Counseling and Psychological Services (CAPS), Student Wellness Center, third floor in room 300B. There is no charge for the services. Students are eligible for brief therapy sessions per semester of case management services, in addition to their personal counseling appointments.

During your first meeting with the case manager, you will discuss your situation and identify what types of community resources may be available. The case manager can help you contact these resources, set goals, and plan for next steps. Some students find that they only need one 50 minute appointment to meet their needs; others may decide with the case manager to return for future appointments.

How to Make a Case Management Appointment

  1. If you are not currently seeing a personal counselor, please schedule an assessment appointment by calling 408-924-5910 or by coming to our location (Student Wellness Center, third floor, Room 300B). During this appointment, let the counselor know you would like an appointment with the case manager. You will then be offered the next available appointment.
  2. If you are currently meeting with a personal counselor, please let your counselor know that you would like to meet with the case manager for additional resources and they will refer you for the next available appointment.

If you have not been to CAPS or have not updated your paperwork for the current academic year during the fall semester, please arrive to your scheduled appointment 30 minutes early to fill out any paperwork.


Case Management appointments adhere to the same standards of confidentiality as personal counseling appointments. For more information about the confidentiality of case management and counseling services, see the Personal Counseling page.