Educational Counseling

CAPS Educational Programs provides students success and life skills that promote academic success. Our program assists students in navigating the university by informing them of SJSU resources and policies and serving as a bridge to personal counseling to help students’ overall well-being. We work with students on an on-going basis to create tailored educational plans to meet their goals. 

Our Services

  • Provide workshops, groups and special programs
  • Help students learn study-skills, time-management skills and life-skills
  • Help students set measurable goals and help with decision making
  • Empower students to better navigate the university and SJSU policies to reach their educational goals
  • Assist students who are disqualified or placed on probation
  • Assist students in exploring major/career options
  • Help students overcome academic difficulties and improve academic performance


You can make an appointment by calling 408-924-5910 or by coming to our location (Student Wellness Center, third floor, Room 300B). Appointments are available from 8:30am-4:30pm daily. Appointments are 30 - 45 minutes. You should arrive about 30 minutes before your first appointment to complete some paperwork.

What to Bring

All students should know their user ID and password for their MySJSU. 

What to Expect From Educational Counseling

Educational Counseling sessions run for 30 - 45 minutes.  Confidentiality and Limitations will be outlined at your first session.

Educational Counseling addresses:

  • Navigating MySJSU (Schedules/Grades/Admin Tasks)
  • Guidance on Campus Policies and Procedures
  • Classroom Strategies (i.e. note taking)
  • How to Communicate with Professors and Peers
  • Identify Learning Styles
  • Time- Management
  • Test-Taking
  • Decision-Making (Major/Career)

Follow-up Sessions may include:

  • Referral to Workshops
  • Return Session with Educational Counselor
  • Referral to Personal Counseling

Academic Probation & Disqualification

A student's academic status at San José State University is based solely on the student's academic coursework. This includes courses taken through the Open University. Every semester students can get information about their grade point average from the university's website.

Students earning below a SJSU cumulative GPA of 2.0 are placed on academic probation. Students who are placed on academic probation may be disqualified from the university if they fail to earn better than a SJSU cumulative GPA of 2.0 in subsequent semesters. 

Educational counselors are available to help students assess their academic difficulty and address the following: 

  • Assessment - What led to your below average GPA?
  • Navigating MySJSU (Schedules/Grades/Admin Tasks)
  • Guidance on campus policies and procedures
  • Classroom strategies (i.e. note taking)
  • How to communicate with professors and peers 
  • Identify learning styles
  • Time management
  • Test-taking
  • Decision-making (major/career)

Open University

Matriculated, non-matriculated, and disqualified students may take courses in San José State University's Open University Program. Educational counselors are available to support students in the following:

  •  Classroom strategies
  •  Navigating SJSU
  •  Readmission and/ or reinstatement  to SJSU
  •  Decision making (major/career)
  •  Referral to other resources

Drop-In Hours 

After reading the above information about educational counseling at CAPS, SJSU students can click on the links below to meet with an Educational Counselor during the appropriate drop-in days and time (see information below).  SJSU students will be asked to log in their SJSU Zoom Account before entering the Zoom drop-in hour.  Please note there may be a wait time if the educational counselor is assisting another student.  You will be placed on the waiting area until the counselor is ready to meet with you.  If you have any questions about accessing the drop-in hours through Zoom, please contact CAPS at (408) 924-5910.

Our Educational Drop-In Hours will resume in Fall 2022. Please check back in the early weeks of Fall 2022 for more details. 

Academic Resources

Mind Tools 

Choice of Major/Career Resources

Explore Majors/Careers (SJSU Career Center)

O Net Online (The O*NET program is the nation's primary source of occupational information)

Occupational Outlook Handbook This database gives information on hundreds of occupations which include industry/ job descriptions, salary, and growth data, and educational requirements for entry into the field.

Vision Statement

Educational Programs will increase the retention and graduation rates of SJSU students.  This will be achieved by providing a positive space for students, by promoting accountability and empowerment and by helping students to set short and long term educational goals.