Refunds and Pro-Rata Charges
Refunds are processed throughout the semester. A student does not need to submit a request to receive a refund. Refunds are applied to any outstanding debt owed to the university. Refunds due to financial aid disbursements in excess of charges on a student’s account are issued to students when there is a credit balance on a student's account. Refunds for payments made on student accounts other than financial aid are processed after the add/drop period has ended. Credit card payments that result in credit will be refunded directly to the cardholder's account.
When you Withdraw From All Classes
Students who withdraw from all classes on or after the first day of instruction, and who have not paid, will be subject to pro-rated charges. They will owe a percentage of their fees corresponding to the day their classes were dropped.
Students who withdraw on or after the first day of instruction and have already paid their fees in full (or partial), will also be subject to a pro-rata charge. A percentage of their fees corresponding to the official drop date will be deducted from the paid amount before a refund is sent. Students are not eligible to receive a refund for withdrawing after the 60% date.
When you Drop Units from Full-Time to Part-Time Enrollment
Students who drop units during the designated drop period but remain enrolled, resulting in a lower fee structure, will be entitled to a refund of applicable tuition and fees. Select the semester on the left-hand menu to verify the drop period dates and the applicable tuition and fees.
About Pro-Rata Charges
Refunds will be calculated on a pro-rated basis using the official withdrawal date ranging from the first day of instruction up to the 60% point of the semester. Students who withdraw after the 60% date of the semester are not eligible for a refund.
Open University and Special Session Students
Contact College of Professional and Global Education (CPGE) regarding Open University or Special Session refunds by calling 408-924-2670 or emailing firstname.lastname@example.org.