FAQ

Medical Questions

• How is COVID-19 spread?

  • The virus is thought to spread mainly from person-to-person:

    •Between people who are in close contact with one another (within about 6 feet).

    •Via respiratory droplets produced when an infected person coughs or sneezes.

    •These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

• How do I protect myself and others from COVID-19?

  • Treat Yourself Well

    •Maintain good sleep habits.

    •Manage stress.

    •Drink plenty of fluids and eat nutritious food.

    Make It Hard for Viruses to Spread

    •Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

    •Avoid touching your eyes, nose, and mouth with unwashed hands.

    •Avoid close contact with people who are sick.

    •Cover your cough or sneeze with a tissue, then throw the tissue in the trash; or cough or sneeze into your upper sleeve, not your hands.

    •Clean and disinfect frequently touched objects and surfaces.

    •If you use disinfectant wipes or paper towels, make sure to discard them in the trash can. If they are not designed to be flushed down the toilet, they can clog pipes.

    •Check with your heath-care provider whether obtaining the influenza vaccine is advisable for you.

    Think of Others

    •If you feel ill, call or email a health provider for advice.

    •Stay home or reduce contact with others until your symptoms subside.

    As with all communicable diseases, employees should stay home when sick and practice respiratory etiquette and hand hygiene. See also the CDC guidelines on their website.

    As stated on the CDC website, to prevent stigma and discrimination in the workplace, use only the guidance described on the website to determine risk of COVID-19. Do not make determinations of risk based on race or country of origin, and be sure to maintain confidentiality of people with confirmed COVID-19. There is much more to learn about the transmissibility, severity, and other features of COVID-19 and investigations are ongoing.

    Updates are available on the CDC website.

• What do I do if I believe I have been exposed to COVID-19 (but have no symptoms and feel well)?

  • The CDC strongly recommends that you self-quarantine. Students should contact your faculty instructors to discuss how you can continue to make progress on your coursework. Staff and faculty who may self-quarantine and can fulfill their responsibilities without physically reporting to campus should contact their supervisors to make arrangements to work remotely. For those who may need to self-quarantine but cannot work remotely—sick, vacation and/or personal holidays as well as leave programs may be applied.

    If you need to report a case of COVID-19, the link below is to a form that provides a confidential space where information can be collected and shared with only the necessary campus officials.

    Report a COVID-19 Case

• What do I do if I believe members of my household or myself have been exposed to COVID-19 and have symptoms consistent with COVID-19?

  • Stay home if you have any concerns or symptoms of acute respiratory illness. Do not come to work until you are free of fever (100.4°F), signs of a fever, and any other symptoms for at least 24 hours. Notify your supervisor and stay home if you are sick. As with other communicable diseases such as the flu, supervisors should send home employees who become sick during the day to prevent others from becoming ill. Call your healthcare professional for guidance on whether to be tested and what to do.

    If you need to report a case of COVID-19, the link below is to a form that provides a confidential space where information can be collected and shared with only the necessary campus officials.

    Report a COVID-19 Case

• What do I do if I have tested positive for COVID-19?

  • Follow your medical provider's instructions and guidance from your local public health department. You may choose to inform SJSU about your positive result by filling out the Report a COVID-19 Case form. This is a confidential space where information can be collected and shared with only the necessary campus officials.

    Information from the form can be used to help SJSU inform others in the campus community if they may have been exposed.

• How can I get tested?

  • Individuals who would like to take a test locally can document their symptoms, determine their eligibility for a test, and get matched with a test through Verily Project Baseline.

• Has anyone in the United States gotten infected?

  • The first COVID-19 case in the United States was reported on January 21, 2020. The first confirmed instance of person-to-person infection of this virus in the U.S. was reported on January 30, 2020. See the current U.S. case count of COVID-19.

• How should I handle information about others’ health?

  • Certain members of our campus community are charged with providing guidance and assistance concerning individuals who may need accommodation or leave, have returned from international travel, or have possibly come in contact, either through acquaintance/relationship or work in health care, to individuals exposed to COVID-19.

    As part of our community responsibility, I ask that you respect the privacy of all members of our community and refrain from sharing information outside appropriate reporting channels about the identity or identifying characteristics (e.g., staff position, undergraduate/graduate status, faculty position, department, unit) of individuals in our community who may have been asked to self-quarantine, seek testing, or may themselves, at some point, be diagnosed with COVID-19.

    Exercise caution so as not to contribute to unintended consequences of speculation, unfounded fear, stigmatization, or behavior that may increase the likelihood of individuals not self-reporting their possible risk of exposure to COVID-19.

    Visit the U.S. Department of Education FERPA FAQs [pdf] for more information.

• How do we address the stigma that often emerges with such diseases?

  • It is very important to remember that viruses do not target specific racial or ethnic groups. So, although people are understandably worried about the spread of COVID-19, we want to avoid fear and anxiety turning to social stigma. Unfortunately, we have already seen some of this reported anecdotally on campus, as some people show concerns about Chinese or other Asian Americans, international students generally, people wearing protective masks, or those who were in quarantine.

Classes and Campus Closure

• Will there be an alternative to Spring Commencement?

  • Yes. On Friday, May 22, SJSU will launch an online recognition experience that will allow graduates to share their celebration with classmates, family and friends. In the coming weeks, Spring and Summer 2020 graduates will receive an invitation to submit a photo and information for the virtual recognition. This summer, graduates will receive their diplomas in the mail.

    In addition, SJSU will welcome those graduates who wish to walk the stage to participate at either the Fall 2020 or Spring 2021 ceremonies. SJSU will launch a survey to collect interest for the opportunity to return in December or next May for the in-person ceremonies to help in planning for those events.

• Will we be reimbursed for tuition, room and board, and/or parking passes?

  • Campus remains open and all instruction is continuing online. Therefore, there are no refunds on tuition and mandatory fees, as they are being delivered, albeit by a variety of means.

    Graduate Students

    If your graduation date needs to be changed from May to August because of challenges completing your thesis or dissertation during this semester, we will waive the $10 fee normally charged for a change of graduation date.

    Financial Aid Considerations

    Withdrawal from all coursework may alter the cost of attendance and affect student financial aid packages, and must be processed according to state and federal financial aid regulations. Additional information can be found on the SJSU financial aid website.

• Will we be reimbursed for university housing?

  • Refunds of housing room and board fees will be provided to those students who choose to vacate university-owned student housing prior to the end of their license agreement and shall be made in accordance with existing campus refund policies and procedures. The university cannot refund or reimburse students living in housing that is not owned by the university.

    SJSU encourages students, faculty and staff living in residence halls to return to their permanent residence or move to a safe off-campus location. For any Spartan that needs to remain or does not have a safe alternative, SJSU will continue to provide housing and dining services.

    Residents who wish to cancel their licenses and check-out must do so by March 30. All forms and additional check out information are available online.

    SJSU Housing will process pro rata refunds starting on March 30:

    •Approximately 42% of your semester rent will be prorated unless you vacate after 3/30

    •You should begin to see refunds by mid-April

    If you choose to leave campus and cancel your license agreement or have already left and did not remove all your belongings, please complete the following steps:

    •Step 1: Complete and submit License Cancellation and Express Check Out Forms

    •Step 2: Clean your room/apartment and move out all items

    •Step 3: Turn in your key and access card at your building front desk

    If you have already left and did remove all your belongings:

    •Step 1: Complete and submit License Cancellation and Express Check Out Forms

    •Step 2: Return your keys and access card to us via drop off to your building front desk or mail to:

    University Housing Services
    One Washington Square
    San José, CA 95192-0133

• Will we be reimbursed for dining?

  • Refunds of campus dining fees will be provided to students who cancel their housing license and will be processed according to existing campus refund policies and procedures.

    For University Housing Services (UHS) meal plan refunds

    •Students must submit meal plan refunds to UHS during checkout

    •UHS will submit requests to Bursar’s Office for processing

    •Bursar’s Office will calculate and process refunds within 4-6 weeks

    •Students will receive refund amount

    For non-Housing meal plans or declining balance accounts

    •Students must complete Spartan Eats Early Meal Plan Cancellation Request Form

    •Bursar’s Office will receive the form for processing

    •Bursar’s Office will calculate and process refunds within 4-6 weeks

    •Students will receive refund amount

    If you remain in Campus Housing and previously had a meal plan, you cannot cancel.

    If you remain in Campus Housing and previously did not have a meal plan and now wish to add one, contact paul.cingolani2@compass-usa.com.

• Will we be reimbursed for parking?

  • Refunds of campus parking fees will be provided to students, faculty and staff who apply for a refund, and will be processed in accordance with existing campus refund policies and procedures. Please note that there will be no processing fee. SJSU Parking Services will process prorated refunds based upon the week you submit your refund request form [pdf].

    Please note that SJSU campus is open and parking rules still apply. If you request a refund, then return and park on campus, you will need to purchase a daily parking permit.

    Students, faculty and staff who choose to cancel their remaining campus parking agreements must complete the following:

    •Step 1: Submit the online form [pdf]

    •Step 2: Email the completed form to University Parking at parking@sjsu.edu

    Note: If you have a parking pass for the Campus Village Garage in Housing, a refund will be processed along with your housing license cancellation.

• What does it mean to “Shelter in Place” and how does this apply to me?

  • The Santa Clara County Department of Public Health has provided a useful, information-rich fact sheet on the current Shelter-in-Place order [pdf]. It includes frequently-asked-questions (FAQs) that cover a variety of issues and topics surrounding this important guidance.

    More information is available below, including translations in Spanish, Vietnamese and Chinese:

    •Shelter at Home Order

    •FAQs Regarding Shelter at Home Order

    •FAQs in Other Languages

• Are there dining options available on campus?

  • Student Union food retail operations (i.e. Taco Bell, Panda Express, etc.) and the SJSU Spartan Bookstore are no longer open.

    Food will only be available for take-out in the Dining Commons. The Village Market now has a pop-up location in the Dining Commons. Meal swipes and Dining Dollars are still accepted. Pricing for staff & faculty will be $7.50 every day, and is subject to change. The hours of operations are:

    Dining Commons

    • Monday-Sunday: 7 a.m.–10 p.m.

    A list of restaurants in downtown San Jose that provide take-out options is available here: Support Downtown Restaurants and Businesses.

• Will Spring Commencement be canceled?

  • To protect the health of our graduates, their families and friends, and faculty and staff of the university, SJSU is postponing the spring Commencement ceremonies scheduled for May 20-22. The CSU system has evaluated guidance from the CDC, public health experts, and state officials in making this difficult decision system-wide. The postponement extends to all college, department and student group celebrations.

    SJSU places a high priority on giving each San Jose State graduate the opportunity to be recognized for their achievements and will do so for the Class of 2020. At the appropriate time, these arrangements will be announced through the commencement website and to the entire campus community.

• Will upcoming events continue as planned?

  • The majority of campus-based events through May have been canceled. This includes intramural and club sports and club gatherings. A small number of events are being rescheduled or moved online. Guests will be informed if a change has been made to an event.

    All athletic events for the rest of the spring season have been canceled. In addition, SJSU has been working with the Hammer Theater to live stream some events, but most others will be canceled.

• Will campus remain open?

  • SJSU remains open, even though the majority of students, staff, and faculty will not need to—and should not—come to campus. This follows a shelter-in-place mandate issued by six Bay Area counties on March 16 that runs through May 3.

    Please contact your supervisor and/or the following offices immediately if you need accommodations, sick/medical or other leave, or wish to discuss other options or concerns:

    • Employment Accommodations Resource Center: Cindy Marota: x4-6003
    • University Personnel, Leaves Manager: Josh Etherington: x4-2155
    • University Personnel, Employee Relations: Stacey Elsibai: x4-2142, Julie Paisant: x4-2255, Joanne Wright: x4-2458
• What will happen if SJSU closes?

  • The President will notify the campus by email. The information will also be announced through Twitter and the SJSU Newsroom. In the event we need to close campus, “essential personnel” will still provide on-campus services that relate directly to the health, safety, and welfare of the university, ensure continuity of key operations, and maintain and protect university properties. When appropriate and feasible, these responsibilities may be carried out remotely. Guidance for essential personnel will be distributed this week.

• Will classes be moved online?

  • As per a March 9 announcement from President Papazian, SJSU classes have moved online for the remainder of spring semester.

    We have a number of resources already available for faculty to adapt their courses to a “remote teaching” modality, either distributed or online. The division of Academic Affairs is providing additional support and training to assist faculty and teaching associates, as applicable, with distributed or fully online modalities. Where fully online means that all course material is delivered through an online format, a distributed class may include aspects, such as synchronous live lectures delivered from one’s office or distributed materials that are returned to the instructor via a variety of modalities. This provides maximum flexibility to each instructor within the confines of this very challenging public health care environment.

For Faculty and Staff

• How can I protect myself from COVID-19 related phishing attacks?

  • Phishing emails and messages have been prevalent, especially in relation to the upcoming CARES Act funding. People are posing as government or aid organizations and asking for banking information or sending links with information about COVID-19 vaccines and installing malware when you open them.

    To stay safe while using your home computing devices and home networks, consider downloading Sophos Anti-Virus for free. Students can also add protection to their SJSU account by signing up for Duo Two-Factor Authentication. 

    You can also visit our How to Spot a Phishing Attempt page to read about our ongoing Phishing Awareness Program. As part of this program, you will periodically receive simulated phishing emails that imitate real attacks. These emails are designed to give you a realistic experience without putting you or the university at risk for a security breach. If you fall for our fake messages, there’s no judgment. SJSU IT will send you tips and tricks to improve your phishing recognition skills.

• How do I pick up my paycheck or W-2?

  • University Personnel South (UPD Building) is open on Mondays from 9-10 a.m. for employees who wish to pick up their paychecks. Employees must bring a photo ID and may only pick up their own check. Employees will be notified via their department admin when checks are ready for pickup. University Personnel will also be open on paydays from 9-11 a.m.

    Student paydays [pdf]

    Master payday (faculty/staff) [pdf]

    In an effort to reduce the need to come to campus and to minimize contact for our on-campus University Personnel employees, we are asking employees with a live check to consider authorizing us to mail their paycheck to them. The address employees provide on the form should match their "MAIL" address in MySJSU. If it doesn't, employees should update their "MAIL" address in MySJSU as soon as possible.

    Please note that this is for live paychecks only, not for paystubs. If you are signed up for direct deposit, you will receive your pay as a direct deposit as scheduled. You may sign up for direct deposit via docusign. Please note that direct deposit may take 60 days to go into effect. To view your paystub, please register with the State Controller's Office self-service portal here.

    If you have questions about picking up your live paycheck, you may contact University Personnel at x4-2250 or university-personnel@sjsu.edu.

• How can I avoid Zoom-bombing?

  • In a March 27 message to campus, SJSU Information Security Officer Hien Huynh shared these tips:

    Keep Meeting URLs Private

    Don’t share them anywhere that’s accessible to the public. Just keep it to the group of people you’re sure you want to be there.

    Keep Meeting Passwords On

    These are on by default, so all you have to do is put in a password when prompted and leave them on.

    Lock Your Meetings

    When a meeting is locked, no one can join. Learn how on the SJSU IT Securing Zoom Meetings page.

    Double-Check Your Zoom Google Calendar Invites

    If you add a Zoom meeting to your calendar or create a Zoom meeting in your calendar using the Zoom Plug-in, the calendar entry may include the Zoom meeting password. Depending on your settings, this may expose the password to anyone who views your calendar. Make your calendar entry private or edit the entry to remove the Zoom meeting password.

• Can I continue telecommuting even after the Shelter-in-Place order lifts?

  • The continuation of telecommuting is at your manager's discretion and based on operational and business needs. Contact University Personnel if you have any questions or concerns.

• When the Shelter-in-Place order lifts, what are my options if I am not able to return to work on campus because I am caring for an elderly parent or child?

  • The California State University has doubled paid leave available to CSU employees for COVID-19 related reasons from 128 to 256 hours (32 days). In addition, the Families First Coronavirus Response Act (FFCRA), which also provides leave for COVID-19 related reasons, may also be applicable to CSU employees. FFCRA became effective April 1. Both leave programs are in place through December 31, 2020.

    For questions on leave programs that may apply to you, contact:

    • Josh Etherington: 408-924-2155 or josh.etherington@sjsu.edu

    • Julie Paisant: 408-924-2255 or julie.paisant@sjsu.edu

    • Stacey Elsibai: 408-924-2142 or stacey.elsibai@sjsu.edu

• Are there options if I need to take leave because of COVID-19?

  • The California State University has granted use of temporary paid administrative leave up to hours, effective March 23 through December 31, 2020, for CSU employees who are unable to work due to COVID-19 related reasons.

    Under the new provisions, all benefits-eligible SJSU employees, academic student employees, and non-represented student assistants (hereinafter “employee”) shall be eligible for this one-time allotment that can only be used for COVID-19 related absences, subject to the following conditions:

    • All hours must be used by close of business on December 31, 2020, at which time the remaining allotted hours will expire;

    • The hours may be used at any time during this designated period, including intermittently, either before or after the use of any accrued leave or other paid leave, at the request of the employee, in consultation with the supervisor and provided that such use shall not adversely affect the delivery of essential University services; and

    • The number of hours of paid administrative leave for employees who work less than full-time shall be prorated according to the percent of the appointment.

    This paid administrative leave is only for SJSU employees who are unable to work, on campus or remotely, for the following purposes:

    • When an employee is unable to work due to the employee’s own COVID-19-related illness or that of a family member for whom the employee would normally be able to use sick leave;

    • When an employee is unable to work because the employee has been directed by their supervisor or healthcare provider not to come to the worksite for COVID-19-related reasons and/or it is not operationally feasible for the employee to work remotely; or

    • When an employee is unable to work due to a COVID-19-related school or daycare closure, and the employee is required to be at home with a child or dependent, and it is not operationally feasible for the employee to work remotely or in conjunction with the childcare commitment.

    • All SJSU benefits-eligible employees, academic student employees, and non-represented student assistants, contact:

    • Josh Etherington: x4-2155 or josh.etherington@sjsu.edu

    • Julie Paisant: x4-2255 or julie.paisant@sjsu.edu

    • Stacey Elsibai: x4-2142 or stacey.elsibai@sjsu.edu

    Temporary paid administrative leave, separate from the leave discussed above, is also available as follows:

    • Effective March 16, 2020, for employees who are 65 years and older or medically compromised (i.e. high risk for serious illness due to chronic health conditions) and telecommuting is not feasible, subject to verification by University Personnel.

    • Student assistants (both work study and non-work study) who cannot be assigned other work and cannot telecommute due to lack of appropriate technology and/or the nature of their work should be paid for their regularly scheduled hours at their regular rate of pay through April 5, 2020. The allotment of up to 128 hours of temporary paid administrative leave hours will be available starting April 6, 2020, subject to the conditions noted above.

    In addition, employee sick and vacation time, as well as personal holidays, may also be used during this time.

• Are there workouts available to access at home because I can’t go to SRAC?

  • Yes. The SRAC Fitness Team invites you to participate in their partnership with Les Mills for home workouts. There are 150 workouts to choose from to help get you #SJSUSRACMoving, including BodyCombat, BodyPump, BodyFlow, GRIT, SH'BAM, Barre, and many more.

    Access to these workouts will continue as long as gyms are closed and the Shelter-in-Place order is in effect.
    Visit Spartan Recreation website for more updates on virtual training and fitness programs.

• Is there any financial assistance available for low-income residents of Santa Clara County?

  • With support from Santa Clara County, Destination: Home is working to provide direct financial assistance to those who are facing a documented loss of income because of COVID-19.

    Eligible residents must meet these three criteria to qualify for assistance:

    1. Resident of Santa Clara County

    2. Household gross income less than 80% of the average median income (e.g. $103,900 for a family of four)

    3. Documented loss of income related to COVID-19 impacts due to health, employment, or school/child care closures

    Eligible households will receive up to a maximum of $4,000 of lost income per month.

    Assistance may be requested once per month for the duration of the public health emergency, as long as the household continues to experience an economic impact and funds are available.

    Residents can get more information by calling 408-780-9134 or apply online.

• Will I lose my internet connection if I am unable to pay for it because of COVID-19 related reasons?

  • On March 12, the Federal Communications Commission announced the Keep America Connected Pledge. Under the pledge, for the next 60 days, companies will:

    1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

    2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and

    3. Open its Wi-Fi hotspots to any American who needs them.

• What if I do not have internet access at home?

  • Several internet providers are offering free or low cost internet and opening hotspots to the public at no charge. Terms and conditions may apply.

    Learn more at:

    Internet Essentials | Staying Connected During Coronavirus

    AT&T | Low-Cost Home Internet

    Xfinity® WiFi by Comcast | Wireless Internet on the Go

• What should I do about SmartPass renewal?

  • The deadline to renew your SmartPass is April 30.

    To renew your SmartPass, visit the A.S. General Services cashiering counter. Present your pass and Tower Card to the staff and pay the $25 employee renewal fee. Online renewal is not available.

    SmartPass Clippers that are not renewed by the deadline will be deactivated. To reactivate your card, you will need to pay the $25 renewal fee plus a $10 late fee. Reactivation of the card can take up to five business days. Additional funds or passes on the Clipper will remain intact.

    If you are on sabbatical or are planning to take a semester off, you can renew your SmartPass when you return for $25. However, the renewal will take five business days to process. If you would like an immediate SmartPass activation upon your return, you may purchase a new card for a total of $28 ($3 for the new card and $25 for the renewal).

• What if I am at risk of eviction from my apartment or home?

  • SJSU Cares has compiled the links below regarding evictions:

    For Renters

    Eviction Moratorium In San José

    For Homeowners

    Mortgage loan relief through Freddie Mac and Fannie Mae.

• Are there food options for if I am caring for a parent?

  • Service remains uninterrupted for Meals on Wheels, and constituents can call 2-1-1 for meal delivery.

• What public transportation is available in the San Jose area?

  • Caltrain will continue local and limited service, as will off–peak service, including midday and weekend service.

• Should employees who show any sign of illness (e.g. runny nose, sore throat) self-isolate?

  • If you are feeling unwell and/or showing signs of illness, you should not come to work. You may charge your available accrued sick time in this situation. If you are feeling well enough and your work lends itself to telecommuting, University Personnel has developed a temporary telecommuting form [pdf] or Docusign. In using this form, please note that you should speak with your manager about working from home until you are symptom-free.

• I’m worried about exposure to COVID-19 at work. Will employees in my department be notified if a colleague is in self-isolation?

  • Due to privacy considerations, this information will not be shared other than in a situation where it is believed other employees may also need to self-isolate.

• What if I am a part of the population that is considered most vulnerable?

  • In accordance with Governor Gavin Newsom’s directive over the weekend calling for self-isolation of anyone 65 years of age or older and those with chronic conditions and the California State University (CSU) Chancellor’s Office mandate seconding the governor’s directive, anyone 65 years of age or older and/or who suffer from chronic conditions is not to come to campus or any of SJSU’s off-site locations. In addition, the California Department of Public Health considers those with compromised immune systems vulnerable to Novel Coronavirus (COVID-19), and they too have been asked to not come to campus or any off-site locations.

    SJSU remains open, even though the majority of students, faculty, and staff will not need to—and should not—come to campus. Students can continue their coursework online. Staff and faculty are asked to continue their professional work through telecommuting, if applicable. Some essential personnel will continue to provide critical services on campus. University Personnel will contact all essential personnel shortly. Please refer to President Papazian’s message sent to campus on March 15.

    Please note that the CSU Chancellor’s Office has indicated that changes from the Governor’s Office may result in an adjustment to the directive.

    If you are a staff or faculty member and are 65 years of age or older, you will be contacted by your supervisor/appropriate administrator to discuss your work options.

    If you have a chronic health condition or compromised immune system, or are a caregiver to someone who is 65 years or older and/or has a chronic health condition or compromised immune system, please contact your supervisor/appropriate administrator or University Personnel as soon as possible to discuss telecommuting or other work arrangements.

• Should managers let their employees work remotely/telecommute?

  • In situations where work can temporarily be performed at an alternate location from campus, we encourage managers to work with employees to identify those instances, and consider telecommuting during this time of uncertainty. A key consideration for managers is whether or not telecommuting is compatible with the employee’s job responsibilities.

    To manage temporary telecommuting in response to the current health situation, University Personnel has developed a temporary telecommuting form [pdf]. In using this form, please note:

    • Employees who currently telecommute and wish to increase their number of telecommute days in light of the current situation should fill out this new form which supersedes the current telecommuting agreement.

    • There is no end date in the temporary telecommuting agreement in order to avoid frequent renewals, although an end date may be included, if desired.

    • Managers retain the ability to terminate the temporary agreement.

    • Managers must ensure that hourly (overtime eligible) employees adhere to laws related to breaks, meal periods and overtime.

• How is SJSU keeping employees who cannot telecommute safe?

  • Given the wide variety of services that staff provide the campus community, we recognize many functions do not lend themselves to being performed from home. In those situations, we encourage employees to adhere to previously-issued preventative hygiene guidance. When these measures are practiced with diligence they are an effective means for minimizing the spread of the disease. In addition, employees should consult with their manager for specific protocols that may be in place for certain jobs.

• Can medical leave be used if an employee is asked to be quarantined?

  • Contact Josh Ethrington, Leave Programs Manager, at josh.ethrington@sjsu.edu or 408-924-2155.

• What is the best way to reach University Personnel with questions?

  • The fastest way to reach the University Personnel front desk for questions and information during the shelter-in-place order is via university-personnel@sjsu.edu and by calling x4-2250, x4-2135, x4-2258.

• Are there resources to help as I conduct my classes online?

  • SJSU IT has created the Work Anywhere website, which is co-developed with eCampus. The SJSU Work Anywhere website contains information, resources, tools and a FAQ about technology and tools, training and support, and working off-campus. This site can also be found under SJSU Health Advisories website under “Resources”.

    For information on getting started with Canvas, LinkedIn Learning, Camtasia, Zoom, or other online teaching tools, visit eCampus to get your questions answered. eCampus will be hosting virtual trainings on various remote-teaching topics from March 13-27.

    SJSU is also using Zoom, a cloud-based application. We have been assured that Zoom can easily accommodate this increased usage without issues. For information about Zoom or SJSU IT network capacity, please see the “Technical Capacity” section of the Work Anywhere FAQ page.

    SJSU IT has implemented a new rapid triage service model that quickly escalates services related to teaching, including handing anything over to eCampus that addresses specific application troubleshooting. SJSU IT is also expanding support hours and will be available 7 a.m. to 10 p.m. Support hours are subject to change.

    Laptops and other equipment can be checked out for loan in person or online at IMS by students, faculty, and staff.

    If you or your students need access to additional technology resources, you can leverage the computer labs available across campus or go to our Academic Technology Center, located in the Instructional Resource Center. Equipment is also available for rental through the library’s Student Computing Services department and through the Associated Students Print and Technology Services Center.

• Will upcoming events continue as planned?

  • The majority of campus-based events for the month of March have been canceled. This includes intramural and club sports and club gatherings. A small number of events are being rescheduled or moved online. Guests will be informed if a change has been made to an event.

    All athletic events for the rest of the spring season have been canceled. In addition, SJSU has been working with the Hammer Theater to live stream some events, but most others will be canceled.

    Events that take place in April and May are currently under review, and once an assessment has been made, information about canceled events will be shared with the campus community.

For Students

• Can I come to campus to take graduation pictures?

  • San Jose State University remains open and as a public university, campus grounds are accessible to the general public. If you do plan to visit the campus, please follow the guidelines from the Santa Clara County Public Health Department regarding face coverings and social distancing. Due to COVID-19, please note that access to buildings are restricted to essential employees only.

• Will I be required to live on campus in the fall if I am an incoming first-year student?

  • SJSU has suspended the Freshman Live-On requirement for the 2020-2021 academic year. For those that do want to live on campus, the initial payment for housing has been reduced $600 to $300. Students who have paid the initial $600 payment will have the remaining $300 applied as a credit towards the housing payment due in July.  

    In addition, SJSU has suspended room rate increases approved earlier this semester. The housing fees for all room types will remain the same as the 2019-2020 academic year. The housing rates are available on our University Housing website. SJSU has also suspended a meal plan rate increase. Meal plan rates will remain the same as the 2019-2020 academic year. Pricing and meal plan offerings are available.

• Will there still be study abroad programs for the Fall 2020 semester?

  • With the well-being of our students in mind, and the uncertainty surrounding the next few months, SJSU has canceled Fall 2020 incoming and outgoing exchange programs.

    SJSU is assisting interested students in deferring their study abroad experience to the spring semester.

• How can I protect myself from COVID-19 related phishing attacks? 

  • Phishing emails and messages have been prevalent, especially in relation to the upcoming CARES Act funding. People are posing as government or aid organizations and asking for banking information or sending links with information about COVID-19 vaccines and installing malware when you open them.

    To stay safe while using your home computing devices and home networks, consider downloading Sophos Anti-Virus for free. Students can also add protection to their SJSU account by signing up for Duo Two-Factor Authentication. 

    You can also visit our How to Spot a Phishing Attempt page to read about our ongoing Phishing Awareness Program. As part of this program, you will periodically receive simulated phishing emails that imitate real attacks. These emails are designed to give you a realistic experience without putting you or the university at risk for a security breach. If you fall for our fake messages, there’s no judgment. SJSU IT will send you tips and tricks to improve your phishing recognition skills.

• Why am I not being refunded for campus fees even though I am not on campus?

  • The campus continues to remain open, as essential services related to operations and support—including campus housing, dining services, facilities maintenance, IT support and services, University Personnel services and Library virtual support—continue to function.

    The mandatory campus fees—which excludes annual tuition—support a multitude of purposes. Due to the Shelter-in-Place order, some of the buildings the fees support are closed or operations are limited/restructured. As the order lifts, SJSU will evaluate how and when to reopen the buildings. 

    Since 2016, the Student Union building was completely renovated, and the new Student Wellness and Spartan Recreation & Aquatic Centers were built. These facilities were supported by long-term loans similar to a mortgage that are being repaid by Student Union and Student Health Facility fee revenues. None of these fees are a "usage-based fee," but cover the debt services and personnel on a 12-month budget basis.

    The Student Union fee also supports operation of the building, which remains open. Student Health fees support operating the Student Wellness Center, which is also still serving students. Student Success, Excellence & Technology (SSET) fees provide for course materials and advising services that are more important than ever in our current situation. 

    We have deployed $14 million in federal CARES support to students. This aid, rather than fee reductions, will provide students with some relief while still ensuring SJSU’s ongoing operations are sustained. SJSU is also developing plans for an additional $14 million in federal CARES support to direct university expenditures related to COVID-19.

• Why am I not being refunded for campus fees even though I am not on campus?

  • The campus remains open, and the fees support a multitude of purposes. 

    Since 2016, the Student Union building was completely renovated, and the new Student Wellness and Spartan Recreation & Aquatic Centers were built. These facilities were supported by long-term loans similar to a mortgage that are being repaid by Student Union and Student Health Facility fee revenues.

    The Student Union fee also supports operation of the building, which remains open. Student Health fees support operating the Student Wellness Center, which is also still serving students. Student Success, Excellence & Technology (SSET) fees provide for course materials and advising services that are more important than ever in our current situation. 

    We are working quickly to develop plans for deploying $14 million in federal CARES support to students. This aid, rather than fee reductions, will provide students with some relief while still ensuring SJSU’s ongoing operations are sustained.

• How do I change my grade from a letter grade to Credit/No Credit?

  • The Office of the Registrar has put together a list of FAQs [pdf] to review if you decide whether to change your grade from a letter grade to Credit/No Credit. There are FAQs for undergraduate and graduate students available.

• What is the status of summer courses?

  • All Summer Session 2020 courses will be held online. 

    Should the COVID-19 situation ease, allowing face-to-face instruction later in the summer, it is possible to add traditional campus-based courses for the final five-week session. As final decisions are made, an update will be communicated.

• Are there workouts available to access at home because I can’t go to SRAC?

  • Yes. The SRAC Fitness Team invites you to participate in their partnership with Les Mills for home workouts. There are 150 workouts to choose from to help get you #SJSUSRACMoving, including BodyCombat, BodyPump, BodyFlow, GRIT, SH'BAM, Barre, and many more.

    Access to these workouts will continue as long as gyms are closed and the Shelter-in-Place order is in effect.
    Visit Spartan Recreation website for more updates on virtual training and fitness programs.

• Is there any financial assistance available for low-income residents of Santa Clara County?

  • With support from Santa Clara County, Destination: Home is working to provide direct financial assistance to those who are facing a documented loss of income because of COVID-19.

    Eligible residents must meet these three criteria to qualify for assistance:

    1. Resident of Santa Clara County

    2. Household gross income less than 80% of the average median income (e.g. $103,900 for a family of four)

    3. Documented loss of income related to COVID-19 impacts due to health, employment, or school/child care closures

    Eligible households will receive up to a maximum of $4,000 of lost income per month.

    Assistance may be requested once per month for the duration of the public health emergency, as long as the household continues to experience an economic impact and funds are available.

    Residents can get more information by calling 408-780-9134 or apply online.

• When canceling my dining plan, what does “Order Number” refer to?

  • The order number refers to the number you received in your confirmation email when you first signed up for the dining plan. You need to refer to that email to find the order number.

• Will I lose my internet connection if I am unable to pay for it because of COVID-19 related reasons?

  • On March 12, the Federal Communications Commission announced the Keep America Connected Pledge. Under the pledge, for the next 60 days, companies will:

    1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

    2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and

    3. Open its Wi-Fi hotspots to any American who needs them.

• What if I do not have internet access at home?

  • Several companies, including Charter, Spectrum, and Comcast, have announced plans to offer free internet service for 60 days to households with students as classes are moving online amid concerns about COVID-19.

    Please contact the companies at the phone numbers below directly to arrange services if you are interested.

    • Charter and Spectrum: 1-844-488-8395

    • Comcast: 855-846-8376 for English speakers or 855-765-6995 for Spanish speakers

    Other free resources for internet:

    • FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.

    • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time

    • Charter Free Internet offer for 2 months

    • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families

    • Verizon COVID-19 response: no special offers, but following the FCC agreement.

    • Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).

    • T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

• What can I do about my student loans?

  • If you have student loans, you may qualify for a delayed or reduced payment program. But remember, even though you don’t need to make payments now, interest will continue to accrue, and you will have to make up these amounts eventually. Contact your student loan servicer to find out more about your options. If you have a federal student loan, also ask your servicer about alternative repayment plans.

• Is the Spartan Food Pantry still open?

  • Yes, it remains open and has shifted to a food distribution model. Hours of operation change daily, so visit the Spartan Food Pantry Instagram page to learn more. As a reminder, the food pantry is meant for those in need.

    Other food resources

    Second Harvest of Silicon Valley

    Second Harvest is still serving the community through this difficult time. To get food assistance:

    • You can visit the Second Harvest website;

    • Call them at 1-800-984-3663, or

    • Text “GETFOOD” to 1-408-455-5181.

    CalFresh

    CalFresh is California's food stamps (SNAP) program. Apply to get up to $192 a month per household member on an EBT card. Remember, if you’ve recently experienced a loss or decrease in employment income, you may be newly eligible for CalFresh, and should reapply.

    Second Harvest of Silicon Valley will still offer food referrals and CalFresh assistance by phone: 1-800-984-3663 (Mon-Fri, 8am-5pm). You can also contact Quy Nguyen directly to apply for CalFresh or ask questions: 408-266-8866, ext. 260 or email at qnguyen@shfb.org.

    Silicon Valley Strong Initiative

    Over 60 years of age and/or medically vulnerable: Silicon Valley Strong Initiative. Website updated daily.

• What do I do if I become unemployed because of COVID-19?

  • SJSU Cares has found resources for those who may become unemployed because of COVID-19:

    Benefits for Workers Impacted by COVID-19

    File an Unemployment Insurance Claim (due to increase in claims filed, it is recommended that you fill out your application online).

    • Representatives are available at the following toll-free numbers, Monday through Friday between 8 a.m. to 12 noon (Pacific Time) except state holidays:

    • English 1-800-300-5616

    • Cantonese 1-800-547-3506

    • Vietnamese 1-800-547-2058

    • Spanish 1-800-326-8937

    • Mandarin 1-866-303-0706

    • TTY 1-800-815-9387

• What if I am at risk of eviction from my apartment or home?

  • SJSU Cares has compiled the links below regarding evictions:

    For Renters

    •Eviction Moratorium In San Jose

    For Homeowners

    Mortgage loan relief through Freddie Mac and Fannie Mae.

• What should I do if COVID-19 is causing me stress and anxiety?

  • In this rapidly changing situation, stress and anxiety have surely increased amongst students and their loved ones. The Centers for Disease Control and Prevention has information specifically related to stress management through COVID-19.

    If you need someone to talk to:

    Santa Clara County Suicide and Crisis Hotline at 855-278-4204;

    Send a text to the Crisis Text Line at 741741;

    Peer-Run Warm Line at 855-845-7415.

• How should I pay for basic needs during this time?

  • You should still be careful about how you use your credit cards because they have some of the highest interest rates of any financial tool, but if used carefully, they can still be useful during emergencies. If you’re experiencing unforeseen changes to your income, call your credit card companies - they may be willing to work with you on arranging alternative payment plans or waiving late fees. Visit U.S. News: What the Coronavirus Means for Your Credit Cards for more information.

• What does it mean that my class is being taught remotely?

  • Classes may be taught remotely in many different ways. For example, some classes may keep meeting at the same time as they do now but use technology (such as Zoom) to deliver lecture material. This is called “synchronous instruction.” In other cases, the class may move toward self-paced work that does not require meeting at a specific time (this is called “asynchronous instruction”). Faculty members will be communicating with students about the requirements of each individual class.

    While we had considered continuing courses such as labs, practicums, and studio-based classes in-person this week, the rapid increase in cases has forced us to change direction. None of these courses will be offered in-person.

• I don’t have reliable broadband/internet services at home, how am I going to complete my coursework?

  • The university remains open even though classes are happening remotely. If you have a laptop, you will still be able to come to campus during the day and work from the Student Union.

    Departments and colleges with computer lab spaces will make laptops available for student use.

• What if I don’t currently own a computer that meets the needed requirements for online education?

  • The MLK Library has computers that can be loaned to students on a first-come, first-serve basis. The campus is looking to augment its computer stock. In addition, please note that the campus is making as many computers as possible available during current working hours.

    Laptops and other equipment can be checked out for loan in person or online at IMS by students, faculty, and staff. Students can also visit the Work Anywhere website.

• I need help learning how to navigate online learning. What resources are available?

  • Our Peer Connections continue to operate and are ready to provide support to help you navigate our remote learning tools. You are encouraged to reach out to your instructors, teaching assistants, or embedded peer educators directly with questions about how to successfully navigate the online learning experiences in their classes. Additionally, the eCampus office can also help answer technical questions for students about navigating Canvas, Zoom, Google Chat, or other new technologies associated with their classes 408-924-2337.

• Are there tips for how to be successful in remote courses?

  • To be successful remote learners, students must practice a bit more self-discipline and initiative. Without your classmates or instructor physically present, you might feel disengaged during a lecture. Also, courses using tools for remote learning may challenge you to work with your classmates in virtual break out rooms or other online spaces.

    With that in mind, it is important to log-in to courses often, track requirements, and set calendar reminders. Because your instructors have changed to remote instruction in the middle of the semester, you should pay particular attention to any changes to the course syllabus and requirements. You may also find it helpful to complete any online coursework during the times you have typically set aside for your homework. Remember, while you can learn from anywhere, courses taught via online or remote instruction aren’t easier than their face-to-face versions.

• Will tutoring still be available for courses?

  • • The Writing Center will have fully-online tutoring appointments available beginning Monday, March 16.

    • The Communication Center is moving all its support online but in a synchronous format.

• Should I drop all my classes at this point?

  • We do not recommend dropping courses. Our goal is to help you to successfully complete your coursework this semester so that you can continue to progress toward graduation. Also, please note that dropping classes has implications for your financial aid including partial repayment and not making satisfactory academic progress required for future financial aid eligibility. You should discuss any potential changes to your schedule with your Academic Advisor immediately. For financial aid related questions, please contact 408-283-7500 or fao@sjsu.edu.

• What will happen after spring break?

  • The campus remains open, though some services have altered their hours. Classes have been moved online for the remainder of the spring semester.

• What do I do if I am feeling anxious about our current environment?

  • Anxiety and fear about health emergencies can take a toll on our well-being. If you are feeling overwhelmed, please know that there are people on campus that care and want to help. The people in our Counseling and Psychological Services unit can be reached at 408-924-5910 and counseling.services@sjsu.edu.

Housing Refunds and Moving Out

• Will SJSU consolidate campus housing?

  • SJSU will begin consolidating students who decide to continue living on campus into two phases:

    Phase 1

    The relocation of all Washburn and Campus Village C (CVC) students to Campus Village 2 (CV2)

    Phase 2

    The possible relocation of Joe West Hall residents to either CV2 or CVB

    More information and details can be found on the Consolidation of Campus Housing Message [pdf].

• Can I cancel my housing contract due to the COVID-19 pandemic?

  • Yes, all residents may cancel their housing contract. To cancel, you must complete and submit a License and Meal Plan Cancellation form.

    Cancellations will be processed starting March 30. Your license cancellation form must be submitted by March 30 to be eligible for approximately 42% of your fully paid semester rent.

    All standard fees associated with housing license cancellations are being waived.

• How do I check out of my room or apartment?

  • To check out of your room, you must complete the following steps:

    1. Complete and submit the online License and Meal Plan Cancellation Form

    2. Complete and submit the online Express Check Out Form

    3. Clean your room/apartment and move out all items

    4. Turn in your key and access card at your building front desk

    All forms and additional check out information are available at:

    University Housing Services: Current Residents

• Will I receive a refund for my housing and meal plan?

  • Residents who complete the license cancellation and check out processes will have their housing and meal plan charges prorated for the spring semester. To be eligible for the prorated refund, you must complete and submit the License and Meal Plan Cancellation and Express Check Out forms, and complete all steps of the check-out process.

    All refunds will be applied as a credit to your student account. Should you have outstanding charges for any other University fees, that amount will be deducted from the credited amount prior to a refund being issued.

    Due to the high volume of cancellations, we anticipate refunds will continue to be issued through early May. We are processing cancellations as quickly as possible as they are received. We appreciate your patience.

    Information regarding the campus refund policy visit the Bursar's Office: Payment & Refunds website.

    If you would like to have your refund applied to your student loan balance, please contact Loan Coordinator, Philip Smith at philip.smith@sjsu.edu.

• Is campus housing closing? Will on campus housing be available after March 30th?

  • On campus housing will be available after March 30. All residence halls and apartments remain open and staffed. Critical student support staff continue to be available to all residents.

• I am no longer on campus and unable to come and get my belongings by March 30.

  • At a later date this semester, you will be permitted to return to campus to get your belongings. If you no longer plan to live on campus for the remainder of the semester, you must still complete the License and Meal Plan Cancellation and Express Check-Out forms to be eligible to receive the refund for your housing and meal plan.

• I am still on campus but am unable to move out by March 30th. Can I move out after March 30th?

  • Yes, you may move out after March 30, but no later than the end of the housing license contract date (May 20 at 2:00 p.m. for the Classics, CV2 and Suites and May 23 at 12:00 p.m. for CVA and CVB). To receive a refund effective March 30, you must submit the License and Meal Plan Cancellation form no later than March 30th

    If you are moving out after March 30, your meal plan will remain active and available to use until you move out. Your meal plan cancellation will be effective on your move out date.

• I have left campus but plan to return to live on campus this semester. Will the residence halls and apartments be open?

  • Yes, at this time all residence halls and apartments remain open. You may return to campus at any time. For updates, please check the Housing website.

• Will carts and dollies be available?

  • A limited number of carts and dollies will be available. We encourage students and families to bring their own.

• If I am a current resident, will canceling my contract now impact my participation in the Returning Resident Process?

  • No, you may cancel your contract and still participate in the Returning Resident Process. The Returning Resident Process is fully online and continuing as scheduled. For information regarding the process you can download the Spring 2020 Returning Resident Newsletter [pdf].

• How do I cancel my Campus Village parking?

  • If you have a Campus Village Parking Permit, it will be cancelled when you complete and submit a License and Meal Plan Cancellation form. Your parking fees will be prorated.

    For all other University Parking, please review SJSU's Guidelines for Campus Refunds.

• Is food service still available on campus?

  • Yes, Spartan Eats continues to provide dining services to the campus. Please check the Spartan Eats website for current meal hours, menus and service locations.

• How do I cancel my meal plan?

  • To cancel your meal plan, you must complete and submit the License and Meal Plan Cancellation form.

    No additional information needs to be submitted when you check out. Your meal plan will be cancelled along with your housing contract.

• Will I get a refund for my meal plan?

  • Yes, refunds are being issued for meal plans. To be eligible for a refund, you must complete and submit the License and Meal Plan Cancellation form.

• Can I cancel my meal plan but not my housing contract?

  • No, you can only cancel your meal plan if you are also cancelling your housing contract. You cannot cancel your meal while continuing your housing contract.

• What do I do with my microfridge?

  • Microfridges can be left in your room. Before moving out, please be sure to clean out and defrost your microfridge. Also, unplug the microfridge and leave the door open before you move out.

• Where can I return my Roku box?

  • Roku boxes can be returned at the Spartan Hub located on the 1st floor of CVB in the Resident Activity Center. The Spartan Hub is open everyday from 12:00pm to 8:00pm.

• How do I forward my mail?

  • All first class mail can be forwarded. More information about how to have your mail forwarded is available on the University Housing Services: Residential Mailroom Information website.

• Is mail still being delivered and is the mailroom still open?

  • Yes, mail is still being delivered to mailboxes and the mail room is open. Hours for the mailroom may vary due to limited staffing. Any changes in service hours will be posted at the mailroom and on the Housing website.

• What if I have a package sitting in the mailroom?

  • Packages will be held in the mailroom until June 1. We are unable to forward any packages. If you would like to have a designee pick up your package, please send an email message to uhs-mail@sjsu.edu with the name of your designee and a photocopy of your student ID. Your designee must bring a valid photo ID to the mailroom to pick up your package.

• What actions are being taken by University Housing Services in response to the COVID-19 pandemic?

  • University Housing Services continues to conduct additional cleaning and sanitization of all public spaces and common areas. In addition, hand sanitizer stations have been placed in elevator lobbies and at building front desks. Read more information about our efforts [pdf].

• Is the Housing Office open?

  • Yes, the Housing Office is open. Days and hours vary due to limited staffing. You may visit the Housing website for current hours. The Housing Cashiers is closed until further notice. Students can still submit payments online through their MYSJSU portal.

• Will summer housing be available?

  • The University is discussing the availability and options for on campus summer housing. More information will be shared in mid-April. Please check the Housing website for updates.

• I will be a new student at San Jose State University for Fall 2020 and am interested in on campus housing. Are housing applications still being accepted for Fall 2020?

  • Yes, we are still accepting housing applications for Fall 2020. To apply, please go to the Housing website and click on the “Housing Application Portal” button to apply.

Dr. Martin Luther King Jr. Library

• Where do I return my books?

  • Please hold on to all library materials currently checked out to you, including books, media, and other library equipment. All due dates for loan items, including CSU+ loans, will be extended, and renewal requests will be automatically submitted for Interlibrary Loan books. Overdue fines incurred during the current semester will be waived. If you have any questions please contact library-accounts@sjsu.edu.

• Can I still access articles, books, and videos online?

  • The University Library will continue to provide access to digital materials, including media, ebooks, articles, hundreds of databases and more. Use OneSearch to find these online resources. You will need to log in with your student ID and SJSUOne password to access resources off campus. Contact us for help with accounts or access to electronic resources.

    Articles, books, and videos in print format are not available. Ask us for help, via email or chat, if you have any questions.

    Additional resources can be found online through the National Emergency Library and then Vendor Sharing website.

• Can we still request items through Interlibrary Loan (ILL)? What about CSU+?

  • Interlibrary Loan requests for electronic materials will be processed; however, requests for physical materials will be cancelled. CSU+ is suspended until further notice. Please contact a librarian for assistance with finding alternative electronic materials that meet your needs.

• Can I still get research help?

  • Librarians are available to chat with you from:

    Monday–Thursday: 9 a.m.–9 p.m.

    Fridays: 9 a.m–1 p.m.

    Sundays: 1 p.m.–7 p.m.

    You can also work with a librarian via email or Zoom. Find the librarian for your subject area here: Find Your Librarian | Dr. Martin Luther King Jr. Library.

• Can I still get help from the Student Technology Training Center?

  • The Student Technology Training Center is available for virtual consultations on a variety of software applications, including SPSS, Excel, and the Adobe Suite. Drop in or make an appointment with us.

• Can I still get late night tutoring?

  • Yes! Drop into our Zoom session for virtual tutoring:

    Sunday–Wednesday: 8 p.m.–Midnight

• Can I get help with writing my paper?

  • The Writing Center has canceled all in-person services for the remainder of the spring 2020 semester, but they are still available to assist you virtually through online tutoring sessions conducted through Zoom. Their online tutoring page provides all the details about online sessions; it also includes an informational video about online tutoring. Please refer to the Writing Center FAQs [pdf] for additional information about their current services.

Travel

The CDC provides an updated travel advisory regarding international travel. Please visit frequently for up-to-date information.

• What are the guidelines for travel?

  • SJSU’s Finance and Business Services department is keeping a running FAQ regarding travel.

    San Jose State University and its auxiliary organizations have suspended all international and non-essential domestic travel from now through the end of the spring semester (May 31, 2020). This includes suspension of travel approved prior to March 8, 2020.

    • If you have upcoming travel that was approved before March 8, 2020, you will be contacted with information on how to request reauthorization.

    • Many conference organizers and airlines are issuing full refunds. In the event that a traveler is unable to obtain a refund, expenses for approved travel incurred prior to March 8, 2020 are eligible for reimbursement.

    • Future travel, including summer and fall 2020, will be determined as the COVID-19 situation evolves.

Monitoring and Managing

• Who is in charge of monitoring the ongoing outbreak and managing SJSU’s response?

  • SJSU is monitoring the COVID-19 outbreak and managing the university’s response via the Emergency Operations Center (EOC), which includes campus leaders from the Academic Affairs, University Police Department, Student Affairs, Facilities Development and Operations, and other groups. The EOC consults regularly with the President and her staff who will make large-scale policy decisions.

Potential Outbreak on Campus

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• What will happen if an SJSU student, faculty, or staff member is diagnosed with COVID-19?

  • The campus community will be notified through email, Twitter, Facebook, and the Health Advisory website about potential class cancellation or campus closure.

• What will happen if students, faculty, or staff living in the residence halls are diagnosed with COVID-19?

  • The EOC and University Housing Services will initially coordinate with the Santa Clara County Public Health Department on the most appropriate response that protects the safety of individual students and the larger campus community. University Housing is currently preparing for multiple response scenarios and will communicate with students, families, and the university community in the event of an emergency situation.

• Whom should I contact with questions?

  • Students

    Students should contact their faculty instructors for questions about specific classes. Students may also contact the SJSU Student Health Center at 408-924-6122 with questions about symptoms.

    Faculty

    Faculty should contact their healthcare providers. For questions about classes, contact your department chair. For questions about sick time and leave programs, contact University Personnel 408-924-2250.

    Staff

    Staff should contact their healthcare providers. For questions about working remotely in the case of self quarantine, contact your supervisor. For questions about sick time and leave programs, contact University Personnel 408-924-2250.