FAQ

*Page last updated October 9, 2020

• Medical/Health
• Campus/Facilities
• Tuition and Finances
• Academics
• Student Life
• For Faculty and Staff
• For Students
• Housing
• Dr. Martin Luther King, Jr. Library

Medical/Health

• How is COVID-19 spread?

  • According to the CDC, the virus that causes COVID-19 is spread very easily and sustainably between people, mainly through close contact from person-to-person (within about 6 feet). Respiratory droplets produced when an infected person coughs, sneezes, or talks can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. In general, the more closely a person interacts with others and the longer that interaction, the higher the risk of COVID-19 spread.

    Some people without symptoms (often called asymptomatic) may also be able to spread the virus. 

    The CDC also says it may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads.

    At this time, the risk of COVID-19 spreading from animals to people is considered to be low. Learn about COVID-19 and pets and other animals. 

• How do I protect myself and others from COVID-19?

  • According to the CDC, the best way to prevent illness is to avoid being exposed to this virus. You can take steps to slow the spread.

    • Maintain good social distance (about 6 feet). This is very important in preventing the spread of COVID-19.

    • Wash your hands often with soap and water. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.

    • Routinely clean and disinfect frequently touched surfaces.
    Cover your mouth and nose with a cloth face covering when around others.

    • Monitor your health and watch for fever, cough, shortness of breath, or other symptoms of COVID-19.

• What constitutes someone being exposed?

  • The Centers for Disease Control (CDC) and the Santa Clara Public Health Department define a close contact as someone who has been within six feet for at least 15 minutes to a person who has tested positive.

• When should I expect to hear something if I might have been exposed on campus?

  • Any potential exposures are notified as soon as possible. When SJSU receives notification of a person with COVID-19, contact tracing procedures are implemented. SJSU will then notify potential individuals as soon as possible.  The goal is to decrease the spread of this virus.

• What do I do if I believe I have been exposed to COVID-19 (but have no symptoms and feel well)?

  • The CDC strongly recommends that you self-quarantine. 

    • Stay home until 14 days after your last exposure.

    • Check your temperature twice a day and watch for symptoms of COVID-19.

    • If possible, stay away from people who are at higher-risk for getting very sick from COVID-19.

    If you need to report a case of COVID-19, the link below is to a form that provides a confidential space where information can be collected and shared with only the necessary campus officials.

    Report a COVID-19 Case

• What do I do if I believe members of my household or myself have been exposed to COVID-19 and have symptoms consistent with COVID-19?

  • if you or someone you know has symptoms consistent with COVID-19, the CDC recommends the following:

    • Stay home except to get medical care, and get rest and stay hydrated

    • Separate yourself from other people by staying in a specific room and away from other people and pets in your home. If possible, you should use a separate bathroom. If you need to be around other people or animals in or outside of the home, wear a cloth face covering.

    • Monitor your symptoms. If you or someone you know is showing any of these signs, seek emergency medical care immediately:

    • Trouble breathing
    • Persistent pain or pressure in the chest
    • New confusion
    • Inability to wake or stay awake
    • Bluish lips or face

    • Cover your coughs and sneezes with a tissue and immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.

    •Avoid sharing personal household items, like dishes, drinking glasses and towels

    •Clean all “high-touch” surfaces—i.e. phones, remote controls, counters, tabletops, doorknobs—everyday. Let someone else clean and disinfect surfaces in common areas, but you should clean your bedroom and bathroom, if possible.

    If you need to report a case of COVID-19, the link below is to a form that provides a confidential space where information can be collected and shared with only the necessary campus officials.

    Report a COVID-19 Case

• What do I do if I have tested positive for COVID-19?

  • Follow your medical provider's instructions and guidance from your local public health department. You may choose to inform SJSU about your positive result by filling out the Report a COVID-19 Case form. This is a confidential space where information can be collected and shared with only the necessary campus officials.

    Information from the form can be used to help SJSU inform others in the campus community if they may have been exposed.

• How can I get tested?

  • Santa Clara County has several free testing sites, including the Santa Clara County Fairgrounds, which became a testing site on Tuesday, August 18. More information on pop-up and community testing, and hospitals and clinics, can be found on the Santa Clara County Public Health Department website.

• How should I handle information about others’ health?

  • Certain members of our campus community are charged with providing guidance and assistance concerning individuals who may need accommodation or leave, have returned from international travel, or have possibly come in contact, either through acquaintance/relationship or work in health care, to individuals exposed to COVID-19.

    As part of our community responsibility, respect the privacy of all members of our community and refrain from sharing information outside appropriate reporting channels about the identity or identifying characteristics (e.g., staff position, undergraduate/graduate status, faculty position, department, unit) of individuals in our community who may have been asked to self-quarantine, seek testing, or may themselves, at some point, be diagnosed with COVID-19.

    Exercise caution so as not to contribute to unintended consequences of speculation, unfounded fear, stigmatization, or behavior that may increase the likelihood of individuals not self-reporting their possible risk of exposure to COVID-19.

    Visit the U.S. Department of Education FERPA FAQs [pdf] for more information.

• How do we address the stigma that often emerges with such diseases?

  • It is very important to remember that viruses do not target specific racial or ethnic groups. So, although people are understandably worried about the spread of COVID-19, we want to avoid fear and anxiety turning to social stigma. Unfortunately, we have already seen some of this reported anecdotally on campus, as some people show concerns about Chinese or other Asian Americans, international students generally, people wearing protective masks, or those who were in quarantine.

• Whom should I contact with questions?

  • Students

    Students may also contact the SJSU Student Health Center at 408-924-6122 with questions about symptoms.

    Faculty and Staff

    Faculty and staff should contact their healthcare providers. For questions about sick time and leave programs, contact University Personnel 408-924-2250.

     

Campus/Facilities

• Will campus remain open?

  • SJSU remains open.

    Please contact your supervisor and/or the following offices immediately if you need accommodations, sick/medical or other leave, or wish to discuss other options or concerns:

    • Employment Accommodations Resource Center: Cindy Marota: x4-6003

    • University Personnel, Leaves Manager: Josh Etherington: x4-2155

    • University Personnel, Employee Relations: Stacey Elsibai: x4-2142, Julie Paisant: x4-2255, Joanne Wright: x4-2458

• Who is in charge of monitoring the ongoing outbreak and managing SJSU’s response?

  • SJSU is monitoring the COVID-19 outbreak and managing the university’s response via the Emergency Operations Center (EOC), which includes campus leaders from the Academic Affairs, University Police Department, Student Affairs, Facilities Development and Operations, and other groups. The EOC consults regularly with the President and her staff who will make large-scale policy decisions.

• How will we be communicated with about future COVID cases on campus?

  • SJSU provides an update total of the number of confirmed cases involving campus community members on the Report a Case page on the SJSU Health Advisories website.

• Will we be reimbursed for tuition?

  • Campus remains open and all instruction is continuing online. Therefore, there are no refunds on tuition and mandatory fees, as they are being delivered, albeit by a variety of means.

    Graduate Students

    If your graduation date needs to be changed from May to August because of challenges completing your thesis or dissertation during this semester, we will waive the $10 fee normally charged for a change of graduation date.

    Financial Aid Considerations

    Withdrawal from all coursework may alter the cost of attendance and affect student financial aid packages, and must be processed according to state and federal financial aid regulations. Additional information can be found on the SJSU financial aid website.

• What facilities on campus are open?

  • SJSU has created an interactive SJSU campus map to show which campus buildings are open for the fall semester.

• Will the buildings on campus remain locked during the Fall semester? 

  • Doors on campus will be secured during the fall semester. All employees must have a Tower Card (issued after March 2018) or S2 Access Card to access buildings on campus. If an employee needs a Tower Card, visit the Facilities Development and Operations' (FD&O) customer service center located in the Corporation Yard A building Monday through Friday from 8:00 a.m.- 5:00 p.m. Visit the interactive SJSU campus map to see the programmed accessible entrance locations.

• There are a lot of non-SJSU people entering campus. Will there be signs posted around campus about the health and safety measures?

  • On August 7, 2020, the California Department of Public Health and Cal-OSHA issued COVID-19 Industry Guidance: Institutions of Higher Education that directs all universities and colleges to:

    “Limit, to the greatest extent permitted by law, external community members from entering the … [campus grounds] and using campus resources, as the number of additional people onsite and/or intermixing with students, faculty, and staff increases the risk of virus transmission.” 

    Until further notice, access to campus property, grounds and facilities of SJSU is restricted to authorized students, faculty and staff only. Everyone must carry their Tower ID and/or access card with them to provide evidence of authorization. SJSU is in the process of placing signage across campus. 

    Subject to applicable law, those authorized to enter the campus must comply with the following requirements:

    Self-checking for symptoms (see below) consistent with COVID-19 before arriving on campus.
    Proper wearing of face coverings that cover the mouth and nose.
    Strict adherence to the rules of public distancing (maintaining at least 6 feet of distance between persons), as a means of minimizing the transmission of pathogens.
    Strict compliance with all applicable federal and state laws, directives and orders regarding the COVID-19 pandemic.

    Any member of the public who refuses to comply is subject to expulsion from campus property and/or criminal prosecution for trespassing (CA. PC 602.6).

    
    Please direct any requests for access to University Personnel at 408-924-2250 (for employees) and Student Affairs at 408-924-5900 (for enrolled students).

• What does enrollment (expected yield) for fall 2020 look like?

  • Our enrollment numbers for Fall 2020 are strong. SJSU’s continuing enrollment numbers, the number of students who have been enrolled and are continuing at the university, is up from this time last year. SJSU will continue to be a robust campus with close to 35,000 - 36,000 students.

• With California seeing a rise in COVID-19 cases, if the county of Santa Clara opens faster than the state, will SJSU follow the county or state recommendations?

  • Our guiding principle as SJSU repopulates is the health and safety of our Spartan community. The university will follow public health guidelines set forth by both the State of California and Santa Clara County Public Health Department. SJSU worked closely with the Santa Clara County Public Health Department to produce the SJSU Adapt Plan, contact tracing protocols, and other guidelines to ensure the health and safety of our community. If there is conflict between guidelines from the state, county and/or other external organizations, SJSU will follow the strictest guidelines.

• If Santa Clara County decides there should be no in-person classes, how is SJSU planning to have classes in person? Isn’t this against the guidelines? 
  • Our plan was created in consultation with and received approval from the Santa Clara County Public Health Department, and we continue to revise and update the plan as higher education-specific guidance is issued. While more than 90% of our courses are online, we have developed contingency plans in case we have to revert to Phase 1. Our guiding principle is the health and safety of our Spartan community, and subsequently, we will closely monitor the changes presented by the pandemic.
• How will contact tracing be done without exposing who has tested positive?
  • When SJSU communicates to someone who might have been exposed to a confirmed case of COVID-19, no information about the person who has tested positive is released. What is shared are instructions on what to do and how to access resources. Any information about the person who has tested positive is kept confidential.
• Who is expected to enforce the mask requirement? If a student/community member comes in and refuses, how do you advise this to be handled?
  • SJSU's top priority is to protect the health and safety of our campus community. Face masks are mandated at all times on campus, except when alone in an office or room with the door closed. Should there be situations where a community member is not respecting -- or is not appearing to respect -- the mandate, SJSU will address on a case-by-case basis. If there are health-related reasons why a campus community member cannot wear a mask, they are asked to contact the Accessible Education Center (students) or Employment Accommodations Resource Center (employees).
• Will SJSU plan to operate in a remote or hybrid environment through spring 2021 semester? 
  • On September 10, 2020, California State University Chancellor Timothy P. White announced [pdf] that the 23 campuses in the CSU will continue its primarily virtual instructional approach for the spring 2021 semester.
• Will ventilation improve when people have to go back to campus for work?
  • Facilities Development and Operations (FD&O) continues to focus on improving ventilation on campus, including increasing the percentage of outside air that circulates through a building, increasing the number of air changes per hour, and also improving the filtration where possible. FD&O continues to work with the CSU Mechanical Review Board and with mechanical engineers and our skilled trades staff to evaluate each of our buildings and systems. While our approach is applicable to all buildings, we are especially focused on those buildings that will have the highest density in the fall and ensuring that we're doing everything we can to maximize the ventilation system; as well as considering improvements that can be made to continue to improve those systems.
• What kind of cleaning is SJSU doing on campus (classrooms and offices)? Is it the same for all colleges or determined individually?
  • The Facilities Development and Operations (FD&O) team has increased cleaning and disinfection on campus. The more utilized areas will experience more frequent and deeper cleanings.
• Will SJSU provide personal protective equipment (or PPE) to employees?
  • Facilities Development and Operations (FD&O) provides COVID-related safety supplies and equipment including face coverings, disinfection supplies, and personal protective equipment (PPE) for students residing on campus and for faculty/staff members who have on-campus work requirements during the pandemic. To request supplies, complete the Obtain COVID-19 Safety Supplies form. Supplies will also be available throughout the campus, as well as at the FD&O Customer Service Center (Corporation Yard A building) and at a kiosk located near the Event Center and Student Wellness Center.
• Are there shields protecting those who work at front desk areas on campus?
  • Facilities Development and Operations (FD&O) and Environmental Health and Safety (EH&S) has installed clear barriers with pass-through windows at customer service areas that protect staff from airborne droplets. 
• Will there be temperature checks and mask checks at the entrance of every building?
  • At this time, there will not be mandatory temperature checks. Students, staff, and faculty who must be present on campus or have approval to come to campus are expected to self-check for symptoms consistent with COVID-19 before coming to campus. SJSU has created the SJSU COVID-19 Symptom Check Tool to facilitate the daily self-assessment of symptoms. Face coverings are mandatory at all times on campus, except when alone in a room or office with the door closed. 
• What is the process for departments to obtain approval from the president's cabinet for an event that cannot meet virtually?
  • All indoor meetings and gatherings are prohibited per Santa Clara County’s public health order that went into effect July 14, 2020. Special events may be held outdoors, with no more than 60 people, if approved by the President’s Cabinet, Facilities Development and Operations (FD&O), and Environmental Health and Safety (EH&S). Visit the SJSU Adapt website for more information on meetings, gatherings, and special events for the fall. Guidelines for obtaining the appropriate approvals will be posted soon.
• Is it possible that we could move to phase 4 by the end of the fall 2020 semester?
  • Although not likely, if we enter Phase 4 in the middle of any semester, we would not require students to return to campus immediately. We would continue to operate the hybrid model through the end of the fall 2020 semester and continue with a similiar approach for the spring 2021 semester.
• What will happen if SJSU closes?

  • The President will notify the campus by email. The information will also be announced through Twitter and the SJSU Newsroom. In the event we need to close campus, “essential personnel” will still provide on-campus services that relate directly to the health, safety, and welfare of the university, ensure continuity of key operations, and maintain and protect university properties. When appropriate and feasible, these responsibilities may be carried out remotely. Guidance for essential personnel will be distributed this week.

Tuition and Finances

• With the majority of classes are shifting to remote learning, will there be any reduction in tuition and/or fees?

  • There will be no change in tuition or fees. The California State University Chancellor’s Office controls the tuition amount assessed, but because instruction and related expenses are continuing, it is not appropriate to reduce tuition. Reducing tuition and mandatory campus fees in the midst of the economic impacts of this pandemic would necessarily lead to increased employee layoffs, and would adversely affect course availability, academic programs, and time to graduation. To ensure that the university can make its programs and facilities available to students now and in the future, they must be financially supported and maintained during the pandemic.

• Why are we paying the same tuition amount when online learning is not the same as in-person courses?

  • A misnomer about online education is that it is less expensive; it is not. The startup phase of switching an entire university to online requires a considerable amount of investment. SJSU invested in faculty this summer with training, hiring on new support staff to manage the new technology, and additional costs in technology to allow for online learning. 

• Why am I paying fees if I am not on campus to utilize the resources?

  • The campus continues to remain open, as essential services related to operations and support—including campus housing, dining services, facilities maintenance, IT support and services, University Personnel services and Library virtual support—continue to function.
    The mandatory campus fees—which excludes annual tuition—support a multitude of purposes. Due to state and county guidelines, some of the buildings the fees support are closed or operations are limited/restructured. As the state and county guidelines change, SJSU will evaluate how and when to reopen the buildings. 

    Since 2016, the Student Union building was completely renovated, and the new Student Wellness and Spartan Recreation & Aquatic Centers were built. These facilities were supported by long-term loans similar to a mortgage that are being repaid by Student Union and Student Health Facility fee revenues. None of these fees are a "usage-based fee," but cover the debt services and personnel on a 12-month budget basis.

    The Student Union fee also supports operation of the building, which remains open. Student Health fees support operating the Student Wellness Center, which is also still serving students. Student Success, Excellence & Technology (SSET) fees provide for course materials and advising services that are more important than ever in our current situation. 

    The federal government’s CARES Act, distributed in April 2020, provided more than $30 million to SJSU, with nearly half of it earmarked and distributed as direct student aid. The remaining $16 million funded faculty training through the SJSU Teach Online Summer Certificate Program, enabled the purchase of much needed student and faculty IT equipment, and provided some relief to enterprises, including housing and parking services. The remaining funds from the CARES Act were used to support COVID-related infrastructure expenses, such as cleaning supplies and other uses by Facilities Development and Operations, and expenditures in Academic Affairs.

• How much budget reserves did SJSU take on from the CARES Act? What are some things those reserves could go to?

  • The federal government’s CARES Act, distributed in April 2020, provided more than $30 million to SJSU, with nearly half of it earmarked and distributed as direct student aid. The remaining $16 million funded faculty training through the SJSU Teach Online Summer Certificate Program, enabled the purchase of much needed student and faculty IT equipment, and provided some relief to enterprises, including housing and parking services. The remaining funds from the CARES Act were used to support COVID-related infrastructure expenses, such as cleaning supplies and other uses by Facilities Development and Operations, and expenditures in Academic Affairs.

• If my department is fairly stable in its budget, is it possible for our staff to experience lay offs or become "bumped out" to compensate for other departments that may be unstable in their budget?

  • If layoffs occur, SJSU will assess what areas could be trimmed and/or potentially reassign individuals, so that it would be targeted and not a pervasive action. Additionally, SJSU is guided by the collective bargaining agreements. The same philosophy would be applied to budget cuts -- SJSU will look at targeted budget reductions, rather than sweeping across the board cuts.  

• Will the faculty who didn't get a chance to participate in the online teaching certificate program have a higher likely to be laid off? 

  • No, a faculty member who was not able to participate in the online teaching certificate would not be more likely to be laid off. SJSU signed a memorandum of understanding with the union regarding that issue. The provision of the training opportunity was to offer faculty the support they might need to successfully translate their lessons online, rather than being a litmus test of a faculty member's commitment. SJSU is planning to have other trainings throughout the year to continue to support faculty. 

• Is the moratorium on "non-essential" travel because we are eradicating our travel budget?

  • “Non-essential” travel restrictions are based on the CSU Chancellor’s Office and local County guidance. Exceptions are possible, but will be very limited and require the President’s approval.

• Are campuses expected to reimburse employees for any incidental costs of working remotely or telecommuting?

  • Campuses are required to reimburse employees for reasonable and necessary expenses that are “primarily for the benefit” of CSU and that are in addition to expenses the employee would otherwise expend if the employee were not telecommuting. For example, campuses are not required to reimburse employees’ cell phone use under an employee's existing plan with a fixed monthly cost such as an “unlimited minutes” plan. If an employee pays per minute, however, the university would be required to reimburse them for those minutes that are work-related.

    The same principle applies to other services, equipment, or supplies, provided that these costs are above those otherwise incurred by the employee. In many instances, the campus may be able to provide services, equipment, or supplies without the necessity of an employee purchasing them. For example, a campus may be able to provide office supplies.

    In addition, some expenses may not be reasonable or necessary. Thus, it is recommended that campuses require supervisory approval in advance of an employee incurring expenses for which they will later request reimbursement.  

• Will there be any changes, legislatively or procedurally, to the California residency determination process for tuition?

  • To our knowledge, there is no conversation to change California residency requirements.

• What does enrollment (expected yield) for fall 2020 look like?

  • Our enrollment numbers for Fall 2020 are strong. SJSU’s continuing enrollment numbers, the number of students who have been enrolled and are continuing at the university, is up from this time last year. SJSU will continue to be a robust campus with close to 35,000 - 36,000 students.

Academics

• What does a hybrid semester look like?

  • San Jose State is implementing a hybrid campus model, with about 90% of our classes being taught remotely. It will either be taught synchronously, with everyone meeting at the same time, or asynchronously, where people can take part in the class at different times. This will allow us then to have about 10% of classes that are either full-time or part-time on campus. These classes are in kinesiology; athletics; STEM classes, particularly upper division courses that need labs; and, dance, art, and music studio programs where people need that one on one or multiple person interaction. We are providing these in-person courses with student, faculty, and staff safety as the guiding principle.  

• How will students know which classes are being held online and which classes meet in person?

  • Please refer to the Fall 2020 Schedule of Classes or Class Search on one.sjsu.edu to see whether a class is fully online, hybrid, or in-person. It is important to also refer to your course syllabus for the schedule.

• Is there a limit on the number of hybrid courses we can enroll in?

  • There are no limits to the number of hybrid courses you can take, so long as you can meet the requirements of the course.

• What if I am enrolled and need an in-person class to graduate but do not want to come on campus due to the virus?

  • SJSU will try to accommodate as much as possible, and, in some cases, it might be possible to make an accommodation. It is possible that a course requirement substitution could be made; however, there may be a limitation on the courses available that meet the same learning outcomes.

• What will labs look like?

  • For the most part, lab sections will look the same as they previously did, with less people. To accommodate less people per lab section, there might be rotations — coming into the lab on a staggered schedule, rotating weeks, etc. This will allow more space for students to safely attend their lab section. It is important for you to review the syllabus closely to note the schedule and format of your lab section.

• If a class will be quarantined, how will a student be given accommodations for their other classes or work on campus?

  • Faculty have been asked to be as flexible as possible with student attendance, especially if the student is quarantined or sick. Additionally, a lot of programming, including lab experiences, is being simultaneously made remotely available. Accessibility issues, such as recorded and broadcasted lectures, allow for our students that have to stay home or have concerns to have access to course material. In times when students are really sick, SJSU has make-up policies, as well as the potential for incompletes. No one will be penalized for having to be out sick.

• What happens if someone in an in-person class may have been exposed? Will the class be moved online and if so, for how long?

  • Each one of those cases will be evaluated on an individual basis. However, it may be required to move a class online temporarily during a quarantine period in order to ensure no other individuals have been exposed.

• How will SJSU change attendance requirements so that students who become ill can self-quarantine for two or more weeks without consequences?

  • Every faculty member has been asked to be as flexible as possible with student attendance. Students will not be penalized for having to be out sick. Additionally, a lot of programming, including lab experiences, is being simultaneously made remotely available. Accessibility issues, such as recorded and broadcasted lectures, allow for our students that have to stay home or have concerns to have access to course material. If necessary, SJSU has make-up policies as well as the potential for incompletes. 

• How will students be able to come on campus to access equipment such as laser cutters or 3D printers?

  • Requests for access to equipment in the context of the academic curriculum should be directed to the Department Chair and the College Dean. In Phase 2 of the SJSU Adapt plan, access to campus and equipment for RSCA is limited to critical and time-sensitive projects. In these cases, access is to be requested by the faculty lead on behalf of the students, with all the required details in the online Project Plan form. The plan will be reviewed by the Vice President for Research and Innovation, the Dean, and Environment, Health & Safety and, if consistent with SJSU Adapt requirements, access will be granted under the supervision of the faculty lead.

Student Life

• Will SJSU resume any on-campus student services/activities for Fall 2020?

  • SJSU’s opening of on-campus student services will be largely dependent on the State of California and Santa Clara County Public Health Departments’ guidance. Some of SJSU’s student services are still open and many have migrated their services online.

    The Student Wellness Center is open several days a week, and provides telehealth options every weekday. The Spartan Recreation and Aquatic Center has opened their outdoor pool for lap swimming. The Martin Luther King, Jr. Library has moved most of their services online and more services are planned to come online as the fall semester progress. SJSU Cares and the Spartan Food Pantry continue to be open to provide assistance to students who are food or housing insecure, along with other financial constraints. We have safely opened parts of the Diaz Compean Student Union for food options.

• Is there a possibility that the Spartan Recreation Center will be open for Fall 2020?

  • The opening of the Spartan Recreation and Aquatic Center (SRAC) is subject to State of California and Santa Clara County Public Health orders. We are making plans on how to safely reopen the SRAC when we are given permission to do so. The SRAC has opened its outdoor pool for lap swimming. 

• Since the San Jose Public Library is our partner, how can we be sure of any reported COVID cases that could affect the SJSU community, and vice versa?

  • SJSU is in close conversation with both the Santa Clara County Public Health Department and the San José Public Library regarding this issue. The establishment of a contact tracing protocol will be required before reopening the library.

• Although classes are remote, can students who don't have classes come to campus?

  • Yes, students are allowed on campus, and they must abide by proper face coverings and physical distancing requirements. While some students may not have face-to-face classes, they might utilize in-person campus services (e.g., student health center, study spaces in the Student Union, or other services). Residence halls, however, are closed to visitors and will only be accessible to residents.

• How is SJSU providing technology to ensure student equity for access?

  • In anticipation of the fall start, SJSU acquired more equipment to meet the needs of our students, like laptops, mobile hotspots, mics, cameras, drawing tablets, and headphones. You can contact our IMS equipment loaning office at 408-924-2888 or visit our SJSU WORK ANYWHERE website.

For Faculty and Staff

• Teaching from home increases financial burden (wifi, electricity, printing). Are there plans to offset that? 

  • Faculty are able to come to campus for purposes of delivering and facilitating remote learning. Faculty should contact their chair and Dean prior to coming to campus. Additionally, if there are items that are needed for teaching online, you may request them from your department. It is encouraged that you reach out to people in your department college if there are concerns within these areas. The IT department is also working with all departments to identify equipment needs, and have been responsive to requests of faculty and staff. You can contact our IMS equipment loaning office at 408-924-2888 or visit our SJSU WORK ANYWHERE website.

• How can our work be secure if we are using a personal laptop to do work?

  • Security is extremely important for San José State University. SJSU’s Information Technology team has established over 6,000 IP connections. In addition, SJSU is working with our anti-virus company to expand our services and licenses to your home computer without you having to incur any additional cost. 

• When will colleges be notified about their ability to support faculty technology/equipment purchases to support their work at home (including equipment that will need to be purchased and shipped to faculty members’ homes)?

  • Requests for technology/equipment and other needs should be made through departments/colleges. The IT department also has equipment available, you may contact the IMS equipment loaning office at 408-924-2888 or visit the SJSU WORK ANYWHERE website.

• Will testing be mandated in order for employees to work on campus?

  • Testing is currently not mandated in order for employees to work on campus. However, students and employees who are living and/or working on campus are encouraged to be tested once a month per Santa Clara County Public Health Department guidance. Testing can be done through an individual’s primary care provider as well as through one of several free county testing sites.  

• How do I request COVID safety supplies?

  • Ensuring your safety and those around you during the COVID-19 pandemic requires having a supply of face coverings, personal protective equipment (PPE), and sanitary supplies. To address this need, Facilities Development & Operations (FD&O) has created this specialized COVID-19 Safety Supply Request Form. It is designed to streamline requests for the most common COVID-19 safety supplies that you may need to keep your work environment safe.

    Who Can Submit a Request

    Any student, faculty, or staff member whose presence is required on campus, including our off site work locations (i.e., Moss Landing Marine Laboratory, Child Development Center).

    What Happens Once a Request is Submitted

    Requests are reviewed by the FD&O Customer Service Center. Should questions arise or if your request is for large quantities or uncommon items, staff in the Customer Service Center elevate the request to a manager for further review. In these cases, you may be contacted to provide further information.

    Timeframe for Fulfillment and Information Concerning Delivery

    Generally, orders for stocked items will be delivered within three business days following reception of the request, or on the specified date. Be advised that while FD&O has a high level of commonly-needed items on hand, should we need to place additional orders, fulfillment timeframes may be impacted. If this affects your request, we will communicate with you to provide revised timeframes and discuss potential alternatives. 

    For other items requested which we do not commonly stock, an FD&O representative will contact you to further discuss your needs, ensure we source the appropriate items, and provide you with an estimated fulfillment timeframe.

    Once a request is approved, FD&O staff will gather the order and deliver to the location requested, with locations beyond the main or south campus potentially requiring pick up. Deliveries are designed to be contactless, with staff placing the order inside the room requested without making contact with the requestor. An email will be sent once delivery has been made to notify the requestor. 

    Who to Contact if You Have Questions

    If you have questions concerning this process or a request that you have already placed, please contact the FD&O Customer Service Center at 408-924-1990 or email workcontrol@sjsu.edu.

• How can I protect myself from COVID-19 related phishing attacks?

  • Phishing emails and messages have been prevalent, especially in relation to the upcoming CARES Act funding. People are posing as government or aid organizations and asking for banking information or sending links with information about COVID-19 vaccines and installing malware when you open them.

    To stay safe while using your home computing devices and home networks, consider downloading Sophos Anti-Virus for free. Students can also add protection to their SJSU account by signing up for Duo Two-Factor Authentication. 

    You can also visit our How to Spot a Phishing Attempt page to read about our ongoing Phishing Awareness Program. As part of this program, you will periodically receive simulated phishing emails that imitate real attacks. These emails are designed to give you a realistic experience without putting you or the university at risk for a security breach. If you fall for our fake messages, there’s no judgment. SJSU IT will send you tips and tricks to improve your phishing recognition skills.

• How do I pick up my paycheck or W-2?

  • University Personnel South (UPD Building) is open on Mondays from 9-10 a.m. for employees who wish to pick up their paychecks. Employees must bring a photo ID and may only pick up their own check. Employees will be notified via their department admin when checks are ready for pickup. University Personnel will also be open on paydays from 9-11 a.m.

    Paychecks will be distributed at the Parking Services window, not on the 3rd floor.

    Student paydays [pdf]

    Master payday (faculty/staff) [pdf]

    Paychecks will be distributed at the Parking Services window, not on the 3rd floor.

    In an effort to reduce the need to come to campus and to minimize contact for our on-campus University Personnel employees, we are asking employees with a live check to consider authorizing us to mail their paycheck to them. The address employees provided on the form should match their "MAIL" address in MySJSU. If it doesn't, employees should update their "MAIL" address in MySJSU as soon as possible.

    Please note that this is for live paychecks only, not for paystubs. If you are signed up for direct deposit, you will receive your pay as a direct deposit as scheduled. You may sign up for direct deposit via docusign. Please note that direct deposit may take 60 days to go into effect. To view your paystub, please register with the State Controller's Office self-service portal.

    If you have questions about picking up your live paycheck, you may contact University Personnel at x4-2250 or university-personnel@sjsu.edu.

• How can I avoid Zoom-bombing?

  • In a message to campus, SJSU Information Security Officer Hien Huynh shared these tips:

    Keep Meeting URLs Private

    Don’t share them anywhere that’s accessible to the public. Just keep it to the group of people you’re sure you want to be there.

    Keep Meeting Passwords On

    These are on by default, so all you have to do is put in a password when prompted and leave them on.

    Lock Your Meetings

    When a meeting is locked, no one can join. Learn how on the SJSU IT Securing Zoom Meetings page.

    Double-Check Your Zoom Google Calendar Invites

    If you add a Zoom meeting to your calendar or create a Zoom meeting in your calendar using the Zoom Plug-in, the calendar entry may include the Zoom meeting password. Depending on your settings, this may expose the password to anyone who views your calendar. Make your calendar entry private or edit the entry to remove the Zoom meeting password.

• Can I continue telecommuting even after the Santa Clara County health order lifts?

  • The continuation of telecommuting is at your manager's discretion and based on operational and business needs. Contact University Personnel if you have any questions or concerns.

• What are my options if I am not able to return to work on campus because I am part of a vulnerable population and/or caring for an elderly parent or child?  

  • The California State University has doubled paid leave available to CSU employees for COVID-19 related reasons from 128 to 256 hours (32 days). In addition, the Families First Coronavirus Response Act (FFCRA), which also provides leave for COVID-19 related reasons, may also be applicable to CSU employees. FFCRA became effective April 1. Both leave programs are in place through December 31, 2020.

    For questions on leave programs that may apply to you, contact:

    • Josh Etherington: 408-924-2155 or josh.etherington@sjsu.edu

    • Julie Paisant: 408-924-2255 or julie.paisant@sjsu.edu

    • Stacey Elsibai: 408-924-2142 or stacey.elsibai@sjsu.edu

• Are there options if I need to take leave because of COVID-19?

  • The California State University has granted use of temporary paid administrative leave up to 256 hours, effective March 23 through December 31, 2020, for CSU employees who are unable to work due to COVID-19 related reasons.

    Under the new provisions, all benefits-eligible SJSU employees, academic student employees, and non-represented student assistants (hereinafter “employee”) shall be eligible for this one-time allotment that can only be used for COVID-19 related absences, subject to the following conditions:

    • All hours must be used by close of business on December 31, 2020, at which time the remaining allotted hours will expire;

    • The hours may be used at any time during this designated period, including intermittently, either before or after the use of any accrued leave or other paid leave, at the request of the employee, in consultation with the supervisor and provided that such use shall not adversely affect the delivery of essential University services; and

    • The number of hours of paid administrative leave for employees who work less than full-time shall be prorated according to the percent of the appointment.

    This paid administrative leave is only for SJSU employees who are unable to work, on campus or remotely, for the following purposes:

    • When an employee is unable to work due to the employee’s own COVID-19-related illness or that of a family member for whom the employee would normally be able to use sick leave;

    • When an employee is unable to work because the employee has been directed by their supervisor or healthcare provider not to come to the worksite for COVID-19-related reasons and/or it is not operationally feasible for the employee to work remotely; or

    • When an employee is unable to work due to a COVID-19-related school or daycare closure, and the employee is required to be at home with a child or dependent, and it is not operationally feasible for the employee to work remotely or in conjunction with the childcare commitment.

    • All SJSU benefits-eligible employees, academic student employees, and non-represented student assistants, contact:

    • Josh Etherington: x4-2155 or josh.etherington@sjsu.edu

    • Julie Paisant: x4-2255 or julie.paisant@sjsu.edu

    • Stacey Elsibai: x4-2142 or stacey.elsibai@sjsu.edu

    Temporary paid administrative leave, separate from the leave discussed above, is also available as follows:

    • Effective March 16, 2020, for employees who are 65 years and older or medically compromised (i.e. high risk for serious illness due to chronic health conditions) and telecommuting is not feasible, subject to verification by University Personnel.

    • Student assistants (both work study and non-work study) who cannot be assigned other work and cannot telecommute due to lack of appropriate technology and/or the nature of their work should be paid for their regularly scheduled hours at their regular rate of pay through April 5, 2020. The allotment of up to 128 hours of temporary paid administrative leave hours will be available starting April 6, 2020, subject to the conditions noted above.

    In addition, employee sick and vacation time, as well as personal holidays, may also be used during this time.

• What happens if employees are sent home with symptoms but don’t have sick time?

  • SJSU’s goal is to protect the health and safety of our campus community. The university will work with employees who may be sent home for COVID-19 related reasons and who are concerned with their leave time. There are COVID-19 specific leave programs available in addition to our regular leave programs. To discuss your leave options, please contact Josh Etherington (josh.etherington@sjsu.edu).

• Can employees be disciplined if they self-check for symptoms and need to stay home but don’t have sick time available?

  • SJSU will not discipline employees for staying home if they are experiencing COVID-19 related symptoms. If an employee does not have sick time available, SJSU would look at specifics of cases to understand how best to work with employees and their units. Please contact Josh Etherington (josh.etherington@sjsu.edu) to explore leave programs that you might qualify for.

• Are there workouts available to access at home because I can’t go to SRAC?

  • Yes. The SRAC Fitness Team invites you to participate in their partnership with Les Mills for home workouts. There are 150 workouts to choose from to help get you #SJSUSRACMoving, including BodyCombat, BodyPump, BodyFlow, GRIT, SH'BAM, Barre, and many more.

    Access to these workouts will continue as long as gyms are closed and the Shelter-in-Place order is in effect.
    Visit Spartan Recreation website for more updates on virtual training and fitness programs.

• Is there any financial assistance available for low-income residents of Santa Clara County?

  • With support from Santa Clara County, Destination: Home is working to provide direct financial assistance to those who are facing a documented loss of income because of COVID-19.

    Eligible residents must meet specific criteria to qualify for assistance.

    Residents can get more information by calling (408) 780-9134 or apply online.

• What if I do not have internet access at home?

  • Several internet providers are offering free or low cost internet and opening hotspots to the public at no charge. Terms and conditions may apply.

    Learn more at:

    Internet Essentials | Staying Connected During Coronavirus

    AT&T | Low-Cost Home Internet

    Xfinity® WiFi by Comcast | Wireless Internet on the Go

• What if I am at risk of eviction from my apartment or home?

  • SJSU Cares has compiled the links below regarding evictions:

    For Renters

    Eviction Moratorium In San José

    For Homeowners

    Mortgage loan relief through Freddie Mac and Fannie Mae.

• Are there food options for if I am caring for a parent?

  • Service remains uninterrupted for Meals on Wheels, and constituents can call 2-1-1 for meal delivery.

• What public transportation is available in the San Jose area?

  • Caltrain will continue local and limited service, as will off–peak service, including midday and weekend service.

• I’m worried about exposure to COVID-19 at work. Will employees in my department be notified if a colleague is in self-isolation?

  • Due to privacy considerations, this information will not be shared other than in a situation where it is believed other employees may also need to self-isolate.

• Should managers let their employees work remotely/telecommute?

  • In situations where work can temporarily be performed at an alternate location from campus, we encourage managers to work with employees to identify those instances, and consider telecommuting during this time of uncertainty. A key consideration for managers is whether or not telecommuting is compatible with the employee’s job responsibilities.

    To manage temporary telecommuting in response to the current health situation, University Personnel has developed a temporary telecommuting form [pdf]. In using this form, please note:

    • Employees who currently telecommute and wish to increase their number of telecommute days in light of the current situation should fill out this new form which supersedes the current telecommuting agreement.

    • There is no end date in the temporary telecommuting agreement in order to avoid frequent renewals, although an end date may be included, if desired.

    • Managers retain the ability to terminate the temporary agreement.

    • Managers must ensure that hourly (overtime eligible) employees adhere to laws related to breaks, meal periods and overtime.

• How is SJSU keeping employees who cannot telecommute safe?

  • Given the wide variety of services that staff provide the campus community, we recognize many functions do not lend themselves to being performed from home. In those situations, we encourage employees to adhere to previously-issued preventative hygiene guidance. When these measures are practiced with diligence they are an effective means for minimizing the spread of the disease. In addition, employees should consult with their manager for specific protocols that may be in place for certain jobs.

• Can medical leave be used if an employee is asked to be quarantined?

  • Contact Josh Ethrington, Leave Programs Manager, at josh.ethrington@sjsu.edu or 408-924-2155.

• What is the best way to reach University Personnel with questions?

  • The fastest way to reach the University Personnel front desk for questions and information during the shelter-in-place order is via university-personnel@sjsu.edu and by calling x4-2250.

For Students

• Will I be required to live on campus in the fall if I am an incoming first-year student?

  • SJSU has suspended the Freshman Live-On requirement for the 2020-2021 academic year. For those that do want to live on campus, the initial payment for housing has been reduced $600 to $300. Students who have paid the initial $600 payment will have the remaining $300 applied as a credit towards the housing payment due in July.

    In addition, SJSU has suspended room rate increases approved earlier this semester. The housing fees for all room types will remain the same as the 2019-2020 academic year. The housing rates are available on our University Housing website. SJSU has also suspended a meal plan rate increase. Meal plan rates will remain the same as the 2019-2020 academic year. Pricing and meal plan offerings are available.

• Will there still be study abroad programs for the Fall 2020 semester?

  • With the well-being of our students in mind, and the uncertainty surrounding the next few months, SJSU has canceled Fall 2020 incoming and outgoing exchange programs.

    SJSU is assisting interested students in deferring their study abroad experience to the spring semester.

• How can I protect myself from COVID-19 related phishing attacks? 

  • Phishing emails and messages have been prevalent, especially in relation to the upcoming CARES Act funding. People are posing as government or aid organizations and asking for banking information or sending links with information about COVID-19 vaccines and installing malware when you open them.

    To stay safe while using your home computing devices and home networks, consider downloading Sophos Anti-Virus for free. Students can also add protection to their SJSU account by signing up for Duo Two-Factor Authentication. 

    You can also visit our How to Spot a Phishing Attempt page to read about our ongoing Phishing Awareness Program. As part of this program, you will periodically receive simulated phishing emails that imitate real attacks. These emails are designed to give you a realistic experience without putting you or the university at risk for a security breach. If you fall for our fake messages, there’s no judgment. SJSU IT will send you tips and tricks to improve your phishing recognition skills.

• Why am I not being refunded for campus fees even though I am not on campus?

  • The campus continues to remain open, as essential services related to operations and support—including campus housing, dining services, facilities maintenance, IT support and services, University Personnel services and Library virtual support—continue to function.

    The mandatory campus fees—which excludes annual tuition—support a multitude of purposes. Due to the Shelter-in-Place order, some of the buildings the fees support are closed or operations are limited/restructured. As the order lifts, SJSU will evaluate how and when to reopen the buildings. 

    Since 2016, the Student Union building was completely renovated, and the new Student Wellness and Spartan Recreation & Aquatic Centers were built. These facilities were supported by long-term loans similar to a mortgage that are being repaid by Student Union and Student Health Facility fee revenues. None of these fees are a "usage-based fee," but cover the debt services and personnel on a 12-month budget basis.

    The Student Union fee also supports operation of the building, which remains open. Student Health fees support operating the Student Wellness Center, which is also still serving students. Student Success, Excellence & Technology (SSET) fees provide for course materials and advising services that are more important than ever in our current situation. 

    We have deployed $14 million in federal CARES support to students. This aid, rather than fee reductions, will provide students with some relief while still ensuring SJSU’s ongoing operations are sustained. SJSU is also developing plans for an additional $14 million in federal CARES support to direct university expenditures related to COVID-19.

• Are there workouts available to access at home because I can’t go to SRAC?

  • Yes. The SRAC Fitness Team invites you to participate in their partnership with Les Mills for home workouts. There are 150 workouts to choose from to help get you #SJSUSRACMoving, including BodyCombat, BodyPump, BodyFlow, GRIT, SH'BAM, Barre, and many more.

    Access to these workouts will continue as long as gyms are closed and the Shelter-in-Place order is in effect.

    Visit Spartan Recreation website for more updates on virtual training and fitness programs.

• Is there any financial assistance available for low-income residents of Santa Clara County?

  • With support from Santa Clara County, Destination: Home is working to provide direct financial assistance to those who are facing a documented loss of income because of COVID-19.

    Eligible residents must meet specific criteria to qualify for assistance.

    Residents can get more information by calling 408-780-9134 or apply online.

• What if I do not have internet access at home?

  • Several internet providers are offering free or low cost internet and opening hotspots to the public at no charge. Terms and conditions may apply.

    Learn more at:

    • Internet Essentials | Staying Connected During Coronavirus

    • AT&T | Low-Cost Home Internet

    • Xfinity® WiFi by Comcast | Wireless Internet on the Go

• What can I do about my student loans?

  • If you have student loans, you may qualify for a delayed or reduced payment program. But remember, even though you don’t need to make payments now, interest will continue to accrue, and you will have to make up these amounts eventually. Contact your student loan servicer to find out more about your options. If you have a federal student loan, also ask your servicer about alternative repayment plans.

• What public transportation is available in the San Jose area?

  • Caltrain will continue local and limited service, as will off–peak service, including midday and weekend service.

• Is the Spartan Food Pantry still open?

  • Yes, it remains open and has shifted to a food distribution model. Hours of operation change daily, so visit the Spartan Food Pantry Instagram page to learn more. As a reminder, the food pantry is meant for those in need.

    Other food resources

    Second Harvest of Silicon Valley

    Second Harvest is still serving the community through this difficult time. To get food assistance:

    • You can visit the Second Harvest website;

    • Call them at 1-800-984-3663, or

    • Text “GETFOOD” to 1-408-455-5181.

    CalFresh

    CalFresh is California's food stamps (SNAP) program. Apply to get up to $192 a month per household member on an EBT card. Remember, if you’ve recently experienced a loss or decrease in employment income, you may be newly eligible for CalFresh, and should reapply.

    Second Harvest of Silicon Valley will still offer food referrals and CalFresh assistance by phone: 1-800-984-3663 (Mon-Fri, 8am-5pm). You can also contact Quy Nguyen directly to apply for CalFresh or ask questions: 408-266-8866, ext. 260 or email at qnguyen@shfb.org.

    Silicon Valley Strong Initiative

    Over 60 years of age and/or medically vulnerable: Silicon Valley Strong Initiative. Website updated daily.

• What do I do if I become unemployed because of COVID-19?

  • SJSU Cares has found resources for those who may become unemployed because of COVID-19:

    Benefits for Workers Impacted by COVID-19

    File an Unemployment Insurance Claim (due to increase in claims filed, it is recommended that you fill out your application online).

    • Representatives are available at the following toll-free numbers, Monday through Friday between 8 a.m. to 12 noon (Pacific Time) except state holidays:

    • English 1-800-300-5616

    • Cantonese 1-800-547-3506

    • Vietnamese 1-800-547-2058

    • Spanish 1-800-326-8937

    • Mandarin 1-866-303-0706

    • TTY 1-800-815-9387

• What if I am at risk of eviction from my apartment or home?

  • SJSU Cares has compiled the links below regarding evictions:

    For Renters

    • Eviction Moratorium In San Jose

    For Homeowners

    Mortgage loan relief through Freddie Mac and Fannie Mae.

• What should I do if COVID-19 is causing me stress and anxiety?

  • In this rapidly changing situation, stress and anxiety have surely increased amongst students and their loved ones. The Centers for Disease Control and Prevention has information specifically related to stress management through COVID-19.

    Please know that there are people on campus that care and want to help. The people in our Counseling and Psychological Services unit can be reached at (408) 924-5910 and counseling.services@sjsu.edu.

    Other resources include:

    • Santa Clara County Suicide and Crisis Hotline at 855-278-4204;

    • Send a text to the Crisis Text Line at 741741;

    • Peer-Run Warm Line at 855-845-7415.

• How should I pay for basic needs during this time?

  • You should still be careful about how you use your credit cards because they have some of the highest interest rates of any financial tool, but if used carefully, they can still be useful during emergencies. If you’re experiencing unforeseen changes to your income, call your credit card companies - they may be willing to work with you on arranging alternative payment plans or waiving late fees. Visit U.S. News: What the Coronavirus Means for Your Credit Cards for more information.

• What if I don’t currently own a computer that meets the needed requirements for online education?

  • Laptops and other equipment can be checked out for loan in person or online at IMS by students, faculty, and staff. Students can also visit the Work Anywhere website.

• I need help learning how to navigate online learning. What resources are available?

  • The Learn Anywhere site provides resources and training on how to get started with online learning. Our Peer Connections continue to operate and are ready to provide support to help you navigate our remote learning tools. You are encouraged to reach out to your instructors, teaching assistants, or embedded peer educators directly with questions about how to successfully navigate the online learning experiences in their classes. Additionally, the eCampus office can also help answer technical questions for students about navigating Canvas, Zoom, Google Chat, or other new technologies associated with their classes (408-924-2337).

Housing

• How do I forward my mail?

  • All first class mail can be forwarded. More information about how to have your mail forwarded is available on the University Housing Services: Residential Mailroom Information website.

• What actions are being taken by University Housing Services in response to the COVID-19 pandemic?

  • University Housing Services continues to conduct additional cleaning and sanitization of all public spaces and common areas. In addition, hand sanitizer stations have been placed in elevator lobbies and at building front desks. Read more information about our efforts [pdf].

• With housing only slated for a maximum of half of normal capacity, who gets priority?

  • For Fall 2020, first-year students who are enrolled in face-to-face classes will be given priority. Other students with distinct needs will also be permitted to live on campus, including former foster youth and students in the Guardian Scholars program, student-athletes, students who are housing insecure, international students, and students from outside the San Jose area.

• Will students living on campus who are ill with COVID-19 symptoms or test postiive for COVID-19 be quarantined in a specific location until a negative COVID test?

  • For students with exposure or a positive COVID-19 test, the housing plan includes a tiered approach to relocate students as needed from their current residence.  

    Tier I: The student has their own room and remains in their current space  

    Housing will work with Chartwells SJSU food service vendor to arrange for daily meal delivery to the student.
    Cleaning supplies will be provided to students.

    Tier II: The student is relocated to another location on campus

    Six efficiency units and two four-bedroom apartments have been designated for those who have been exposed or tested positive for COVID-19. All units include private bathrooms. The apartments include a full kitchen and efficiency units, a microwave and small refrigerator. Campus housing will coordinate with our food service vendor to arrange for meal service as needed.   
    120 rooms have been designated on three floors in one of our traditional halls. Each student will be assigned to their own room. Each floor has two to four shared bathroom and shower areas. The bathroom and shower areas will receive additional cleaning from our custodial staff.  
    Housing will work with Chartwells SJSU food service vendor to arrange for daily meal delivery to students.
    Additional cleaning supplies will be provided to students as well

    Tier III: If additional quarantine spaces are needed, the campus will work with area hotels to reserve single occupancy rooms  

    Housing will work with hotel management to ensure meals are provided to the students. 

    Once a resident has cleared the 14-day period and shows no symptoms, they will be given approval to return to their original apartment or provided a new permanent space. Those who have tested positive for COVID-19 will need to test negative before being permitted to return to a permanent space.

• What will happen if students who have to take hybrid classes can’t find housing in San Jose? Will there be financial support for them?

  • SJSU realizes that this pandemic has exacerbated the financial situation of many students. If you find yourself in a situation where you are in need of food or housing insecurity, please contact SJSU Cares. Our team there can help you navigate resources. Each person’s situation is unique and so it’s important to reach out to one of our team members to evaluate your situation. 

• If SJSU were to move to Phase 4 midway through a semester, how would the school accommodate students who aren't able to afford/find housing?

  • If SJSU and the region were to move to Phase 4 midway through the semester, students would not be required to return to campus. SJSU would complete the semester in the hybrid model.

• Spring 2021 housing priority is being given to students who were in housing for Fall 2020. Will this same priority be extended to incoming freshmen who applied for housing, but also had to cancel for safety reasons?

  • Currently, the priority for Spring 2021 housing is for students who are current residents and those who lived on campus in Spring 2020. We anticipate the residence halls will be able to accommodate a large number of students who may be interested in spring housing who aren't living on campus in the fall. SJSU realizes the changing nature of the pandemic, while also recognizing students’ lives are constantly changing as well. SJSU will be as flexible as possible to accommodate students.

• Is the Housing Office open?

  • Yes, the Housing Office is open. Days and hours vary due to limited staffing. You may visit the Housing website for current hours. The Housing Cashiers is closed until further notice. Students can still submit payments online through their MYSJSU portal.

• I will be a new student at San Jose State University for Fall 2020 and am interested in on campus housing. Are housing applications still being accepted for Fall 2020?

  • Yes, we are still accepting housing applications for Fall 2020. To apply, please go to the Housing website and click on the “Housing Application Portal” button to apply.

Dr. Martin Luther King, Jr. Library

• Where do I return my books?

  • Please hold on to all library materials currently checked out to you, including books, media, and other library equipment. All due dates for loan items, including CSU+ loans, will be extended, and renewal requests will be automatically submitted for Interlibrary Loan books. Overdue fines incurred during the current semester will be waived. If you have any questions please contact library-accounts@sjsu.edu.

• Can I still access articles, books, and videos online?

  • The University Library will continue to provide access to digital materials, including media, ebooks, articles, hundreds of databases and more. Use OneSearch to find these online resources. You will need to log in with your student ID and SJSUOne password to access resources off campus. Contact us for help with accounts or access to electronic resources.

    Articles, books, and videos in print format are not available. Ask us for help, via email or chat, if you have any questions.

    Additional resources can be found online through the National Emergency Library and then Vendor Sharing website.

• Can we still request items through Interlibrary Loan (ILL)? What about CSU+?

  • Interlibrary Loan requests for electronic materials will be processed; however, requests for physical materials will be cancelled. CSU+ is suspended until further notice. Please contact a librarian for assistance with finding alternative electronic materials that meet your needs.