FAQ

*Page last updated August 19, 2020

Medical Questions

• How is COVID-19 spread?

  • According to the CDC, the virus that causes COVID-19 is spread very easily and sustainably between people, mainly through close contact from person-to-person (within about 6 feet). Respiratory droplets produced when an infected person coughs, sneezes, or talks can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. In general, the more closely a person interacts with others and the longer that interaction, the higher the risk of COVID-19 spread.

    Some people without symptoms (often called asymptomatic) may also be able to spread the virus. 

    The CDC also says it may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads.

    At this time, the risk of COVID-19 spreading from animals to people is considered to be low. Learn about COVID-19 and pets and other animals. 

• How do I protect myself and others from COVID-19?

  • According to the CDC, the best way to prevent illness is to avoid being exposed to this virus. You can take steps to slow the spread.

    • Maintain good social distance (about 6 feet). This is very important in preventing the spread of COVID-19.

    • Wash your hands often with soap and water. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.

    • Routinely clean and disinfect frequently touched surfaces.
    Cover your mouth and nose with a cloth face covering when around others.

    • Monitor your health and watch for fever, cough, shortness of breath, or other symptoms of COVID-19.

• What do I do if I believe I have been exposed to COVID-19 (but have no symptoms and feel well)?

  • The CDC strongly recommends that you self-quarantine. 

    • Stay home until 14 days after your last exposure.

    • Check your temperature twice a day and watch for symptoms of COVID-19.

    • If possible, stay away from people who are at higher-risk for getting very sick from COVID-19.

    If you need to report a case of COVID-19, the link below is to a form that provides a confidential space where information can be collected and shared with only the necessary campus officials.

    Report a COVID-19 Case

• What do I do if I believe members of my household or myself have been exposed to COVID-19 and have symptoms consistent with COVID-19?

  • if you or someone you know has symptoms consistent with COVID-19, the CDC recommends the following:

    • Stay home except to get medical care, and get rest and stay hydrated

    • Separate yourself from other people by staying in a specific room and away from other people and pets in your home. If possible, you should use a separate bathroom. If you need to be around other people or animals in or outside of the home, wear a cloth face covering.

    • Monitor your symptoms. If you or someone you know is showing any of these signs, seek emergency medical care immediately:

    • Trouble breathing
    • Persistent pain or pressure in the chest
    • New confusion
    •Inability to wake or stay awake
    •Bluish lips or face

    • Cover your coughs and sneezes with a tissue and immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.

    •Avoid sharing personal household items, like dishes, drinking glasses and towels

    •Clean all “high-touch” surfaces—i.e. phones, remote controls, counters, tabletops, doorknobs—everyday. Let someone else clean and disinfect surfaces in common areas, but you should clean your bedroom and bathroom, if possible.

    If you need to report a case of COVID-19, the link below is to a form that provides a confidential space where information can be collected and shared with only the necessary campus officials.

    Report a COVID-19 Case

• What do I do if I have tested positive for COVID-19?

  • Follow your medical provider's instructions and guidance from your local public health department. You may choose to inform SJSU about your positive result by filling out the Report a COVID-19 Case form. This is a confidential space where information can be collected and shared with only the necessary campus officials.

    Information from the form can be used to help SJSU inform others in the campus community if they may have been exposed.

• How can I get tested?

  • Santa Clara County has several free testing sites, including the Santa Clara County Fairgrounds, which became a testing site on Tuesday, August 18. More information on pop-up and community testing, and hospitals and clinics, can be found on the Santa Clara County Public Health Department website.

• How should I handle information about others’ health?

  • Certain members of our campus community are charged with providing guidance and assistance concerning individuals who may need accommodation or leave, have returned from international travel, or have possibly come in contact, either through acquaintance/relationship or work in health care, to individuals exposed to COVID-19.

    As part of our community responsibility, respect the privacy of all members of our community and refrain from sharing information outside appropriate reporting channels about the identity or identifying characteristics (e.g., staff position, undergraduate/graduate status, faculty position, department, unit) of individuals in our community who may have been asked to self-quarantine, seek testing, or may themselves, at some point, be diagnosed with COVID-19.

    Exercise caution so as not to contribute to unintended consequences of speculation, unfounded fear, stigmatization, or behavior that may increase the likelihood of individuals not self-reporting their possible risk of exposure to COVID-19.

    Visit the U.S. Department of Education FERPA FAQs [pdf] for more information.

• How do we address the stigma that often emerges with such diseases?

  • It is very important to remember that viruses do not target specific racial or ethnic groups. So, although people are understandably worried about the spread of COVID-19, we want to avoid fear and anxiety turning to social stigma. Unfortunately, we have already seen some of this reported anecdotally on campus, as some people show concerns about Chinese or other Asian Americans, international students generally, people wearing protective masks, or those who were in quarantine.

Classes and Campus Closure

• Will we be reimbursed for tuition?

  • Campus remains open and all instruction is continuing online. Therefore, there are no refunds on tuition and mandatory fees, as they are being delivered, albeit by a variety of means.

    Graduate Students

    If your graduation date needs to be changed from May to August because of challenges completing your thesis or dissertation during this semester, we will waive the $10 fee normally charged for a change of graduation date.

    Financial Aid Considerations

    Withdrawal from all coursework may alter the cost of attendance and affect student financial aid packages, and must be processed according to state and federal financial aid regulations. Additional information can be found on the SJSU financial aid website.

• Will we be reimbursed for university housing?

  • Refunds of housing room and board fees will be provided to those students who choose to vacate university-owned student housing prior to the end of their license agreement and shall be made in accordance with existing campus refund policies and procedures. The university cannot refund or reimburse students living in housing that is not owned by the university.

    SJSU encourages students, faculty and staff living in residence halls to return to their permanent residence or move to a safe off-campus location. For any Spartan that needs to remain or does not have a safe alternative, SJSU will continue to provide housing and dining services.

    Residents who wish to cancel their licenses and check-out must do so by March 30. All forms and additional check out information are available online.

    SJSU Housing will process pro rata refunds starting on March 30:

    • Approximately 42% of your semester rent will be prorated unless you vacate after 3/30

    • You should begin to see refunds by mid-April

    If you choose to leave campus and cancel your license agreement or have already left and did not remove all your belongings, please complete the following steps:

    • Step 1: Complete and submit License Cancellation and Express Check Out Forms

    • Step 2: Clean your room/apartment and move out all items

    • Step 3: Turn in your key and access card at your building front desk

    If you have already left and did remove all your belongings:

    • Step 1: Complete and submit License Cancellation and Express Check Out Forms

    • Step 2: Return your keys and access card to us via drop off to your building front desk or mail to:

    University Housing Services
    One Washington Square
    San José, CA 95192-0133

• Will we be reimbursed for dining?

  • Refunds of campus dining fees will be provided to students who cancel their housing license and will be processed according to existing campus refund policies and procedures.

    For University Housing Services (UHS) meal plan refunds

    • Students must submit meal plan refunds to UHS during checkout

    • UHS will submit requests to Bursar’s Office for processing

    • Bursar’s Office will calculate and process refunds within 4-6 weeks

    • Students will receive refund amount

    For non-Housing meal plans or declining balance accounts

    • Students must complete Spartan Eats Early Meal Plan Cancellation Request Form

    • Bursar’s Office will receive the form for processing

    • Bursar’s Office will calculate and process refunds within 4-6 weeks

    • Students will receive refund amount

    If you remain in Campus Housing and previously had a meal plan, you cannot cancel.

    If you remain in Campus Housing and previously did not have a meal plan and now wish to add one, contact paul.cingolani2@compass-usa.com.

• Will we be reimbursed for parking?

  • Refunds of campus parking fees will be provided to students, faculty and staff who apply for a refund, and will be processed in accordance with existing campus refund policies and procedures. Please note that there will be no processing fee. SJSU Parking Services will process prorated refunds based upon the week you submit your refund request form [pdf].

    Please note that SJSU campus is open and parking rules still apply. If you request a refund, then return and park on campus, you will need to purchase a daily parking permit.

    Students, faculty and staff who choose to cancel their remaining campus parking agreements must complete the following:

    • Step 1: Submit the online form [pdf]

    • Step 2: Email the completed form to University Parking at parking@sjsu.edu

    Note: If you have a parking pass for the Campus Village Garage in Housing, a refund will be processed along with your housing license cancellation.

• What does it mean to “Shelter in Place” and how does this apply to me?

  • The Santa Clara County Department of Public Health continues to update the terms of the Shelter in Place order for the county.

• Will campus remain open?

  • SJSU remains open, even though Santa Clara County continues to shelter in place.

    Please contact your supervisor and/or the following offices immediately if you need accommodations, sick/medical or other leave, or wish to discuss other options or concerns:

    • Employment Accommodations Resource Center: Cindy Marota: x4-6003

    • University Personnel, Leaves Manager: Josh Etherington: x4-2155

    • University Personnel, Employee Relations: Stacey Elsibai: x4-2142, Julie Paisant: x4-2255, Joanne Wright: x4-2458

• What will happen if SJSU closes?

  • The President will notify the campus by email. The information will also be announced through Twitter and the SJSU Newsroom. In the event we need to close campus, “essential personnel” will still provide on-campus services that relate directly to the health, safety, and welfare of the university, ensure continuity of key operations, and maintain and protect university properties. When appropriate and feasible, these responsibilities may be carried out remotely. Guidance for essential personnel will be distributed this week.

For Faculty and Staff

• How do I request COVID safety supplies?

  • Ensuring your safety and those around you during the COVID-19 pandemic requires having a supply of face coverings, personal protective equipment (PPE), and sanitary supplies. To address this need, Facilities Development & Operations (FD&O) has created this specialized COVID-19 Safety Supply Request Form. It is designed to streamline requests for the most common COVID-19 safety supplies that you may need to keep your work environment safe.

    Who Can Submit a Request

    Any student, faculty, or staff member whose presence is required on campus, including our off site work locations (i.e., Moss Landing Marine Laboratory, Child Development Center).

    What Happens Once a Request is Submitted

    Requests are reviewed by the FD&O Customer Service Center. Should questions arise or if your request is for large quantities or uncommon items, staff in the Customer Service Center elevate the request to a manager for further review. In these cases, you may be contacted to provide further information.

    Timeframe for Fulfillment and Information Concerning Delivery

    Generally, orders for stocked items will be delivered within three business days following reception of the request, or on the specified date. Be advised that while FD&O has a high level of commonly-needed items on hand, should we need to place additional orders, fulfillment timeframes may be impacted. If this affects your request, we will communicate with you to provide revised timeframes and discuss potential alternatives. 

    For other items requested which we do not commonly stock, an FD&O representative will contact you to further discuss your needs, ensure we source the appropriate items, and provide you with an estimated fulfillment timeframe.

    Once a request is approved, FD&O staff will gather the order and deliver to the location requested, with locations beyond the main or south campus potentially requiring pick up. Deliveries are designed to be contactless, with staff placing the order inside the room requested without making contact with the requestor. An email will be sent once delivery has been made to notify the requestor. 

    Who to Contact if You Have Questions

    If you have questions concerning this process or a request that you have already placed, please contact the FD&O Customer Service Center at 408-924-1990 or email workcontrol@sjsu.edu.

• How can I protect myself from COVID-19 related phishing attacks?

  • Phishing emails and messages have been prevalent, especially in relation to the upcoming CARES Act funding. People are posing as government or aid organizations and asking for banking information or sending links with information about COVID-19 vaccines and installing malware when you open them.

    To stay safe while using your home computing devices and home networks, consider downloading Sophos Anti-Virus for free. Students can also add protection to their SJSU account by signing up for Duo Two-Factor Authentication. 

    You can also visit our How to Spot a Phishing Attempt page to read about our ongoing Phishing Awareness Program. As part of this program, you will periodically receive simulated phishing emails that imitate real attacks. These emails are designed to give you a realistic experience without putting you or the university at risk for a security breach. If you fall for our fake messages, there’s no judgment. SJSU IT will send you tips and tricks to improve your phishing recognition skills.

• How do I pick up my paycheck or W-2?

  • University Personnel South (UPD Building) is open on Mondays from 9-10 a.m. for employees who wish to pick up their paychecks. Employees must bring a photo ID and may only pick up their own check. Employees will be notified via their department admin when checks are ready for pickup. University Personnel will also be open on paydays from 9-11 a.m.

    Paychecks will be distributed at the Parking Services window, not on the 3rd floor.

    Student paydays [pdf]

    Master payday (faculty/staff) [pdf]

    Paychecks will be distributed at the Parking Services window, not on the 3rd floor.

    In an effort to reduce the need to come to campus and to minimize contact for our on-campus University Personnel employees, we are asking employees with a live check to consider authorizing us to mail their paycheck to them. The address employees provided on the form should match their "MAIL" address in MySJSU. If it doesn't, employees should update their "MAIL" address in MySJSU as soon as possible.

    Please note that this is for live paychecks only, not for paystubs. If you are signed up for direct deposit, you will receive your pay as a direct deposit as scheduled. You may sign up for direct deposit via docusign. Please note that direct deposit may take 60 days to go into effect. To view your paystub, please register with the State Controller's Office self-service portal.

    If you have questions about picking up your live paycheck, you may contact University Personnel at x4-2250 or university-personnel@sjsu.edu.

• How can I avoid Zoom-bombing?

  • In a message to campus, SJSU Information Security Officer Hien Huynh shared these tips:

    Keep Meeting URLs Private

    Don’t share them anywhere that’s accessible to the public. Just keep it to the group of people you’re sure you want to be there.

    Keep Meeting Passwords On

    These are on by default, so all you have to do is put in a password when prompted and leave them on.

    Lock Your Meetings

    When a meeting is locked, no one can join. Learn how on the SJSU IT Securing Zoom Meetings page.

    Double-Check Your Zoom Google Calendar Invites

    If you add a Zoom meeting to your calendar or create a Zoom meeting in your calendar using the Zoom Plug-in, the calendar entry may include the Zoom meeting password. Depending on your settings, this may expose the password to anyone who views your calendar. Make your calendar entry private or edit the entry to remove the Zoom meeting password.

• Can I continue telecommuting even after the Shelter-in-Place order lifts?

  • The continuation of telecommuting is at your manager's discretion and based on operational and business needs. Contact University Personnel if you have any questions or concerns.

• When the Shelter-in-Place order lifts, what are my options if I am not able to return to work on campus because I am caring for an elderly parent or child?

  • The California State University has doubled paid leave available to CSU employees for COVID-19 related reasons from 128 to 256 hours (32 days). In addition, the Families First Coronavirus Response Act (FFCRA), which also provides leave for COVID-19 related reasons, may also be applicable to CSU employees. FFCRA became effective April 1. Both leave programs are in place through December 31, 2020.

    For questions on leave programs that may apply to you, contact:

    • Josh Etherington: 408-924-2155 or josh.etherington@sjsu.edu

    • Julie Paisant: 408-924-2255 or julie.paisant@sjsu.edu

    • Stacey Elsibai: 408-924-2142 or stacey.elsibai@sjsu.edu

• Are there options if I need to take leave because of COVID-19?

  • The California State University has granted use of temporary paid administrative leave up to 256 hours, effective March 23 through December 31, 2020, for CSU employees who are unable to work due to COVID-19 related reasons.

    Under the new provisions, all benefits-eligible SJSU employees, academic student employees, and non-represented student assistants (hereinafter “employee”) shall be eligible for this one-time allotment that can only be used for COVID-19 related absences, subject to the following conditions:

    • All hours must be used by close of business on December 31, 2020, at which time the remaining allotted hours will expire;

    • The hours may be used at any time during this designated period, including intermittently, either before or after the use of any accrued leave or other paid leave, at the request of the employee, in consultation with the supervisor and provided that such use shall not adversely affect the delivery of essential University services; and

    • The number of hours of paid administrative leave for employees who work less than full-time shall be prorated according to the percent of the appointment.

    This paid administrative leave is only for SJSU employees who are unable to work, on campus or remotely, for the following purposes:

    • When an employee is unable to work due to the employee’s own COVID-19-related illness or that of a family member for whom the employee would normally be able to use sick leave;

    • When an employee is unable to work because the employee has been directed by their supervisor or healthcare provider not to come to the worksite for COVID-19-related reasons and/or it is not operationally feasible for the employee to work remotely; or

    • When an employee is unable to work due to a COVID-19-related school or daycare closure, and the employee is required to be at home with a child or dependent, and it is not operationally feasible for the employee to work remotely or in conjunction with the childcare commitment.

    • All SJSU benefits-eligible employees, academic student employees, and non-represented student assistants, contact:

    • Josh Etherington: x4-2155 or josh.etherington@sjsu.edu

    • Julie Paisant: x4-2255 or julie.paisant@sjsu.edu

    • Stacey Elsibai: x4-2142 or stacey.elsibai@sjsu.edu

    Temporary paid administrative leave, separate from the leave discussed above, is also available as follows:

    • Effective March 16, 2020, for employees who are 65 years and older or medically compromised (i.e. high risk for serious illness due to chronic health conditions) and telecommuting is not feasible, subject to verification by University Personnel.

    • Student assistants (both work study and non-work study) who cannot be assigned other work and cannot telecommute due to lack of appropriate technology and/or the nature of their work should be paid for their regularly scheduled hours at their regular rate of pay through April 5, 2020. The allotment of up to 128 hours of temporary paid administrative leave hours will be available starting April 6, 2020, subject to the conditions noted above.

    In addition, employee sick and vacation time, as well as personal holidays, may also be used during this time.

• Are there workouts available to access at home because I can’t go to SRAC?

  • Yes. The SRAC Fitness Team invites you to participate in their partnership with Les Mills for home workouts. There are 150 workouts to choose from to help get you #SJSUSRACMoving, including BodyCombat, BodyPump, BodyFlow, GRIT, SH'BAM, Barre, and many more.

    Access to these workouts will continue as long as gyms are closed and the Shelter-in-Place order is in effect.
    Visit Spartan Recreation website for more updates on virtual training and fitness programs.

• Is there any financial assistance available for low-income residents of Santa Clara County?

  • With support from Santa Clara County, Destination: Home is working to provide direct financial assistance to those who are facing a documented loss of income because of COVID-19.

    Eligible residents must meet specific criteria to qualify for assistance.

    Residents can get more information by calling (408) 780-9134 or apply online.

• What if I do not have internet access at home?

  • Several internet providers are offering free or low cost internet and opening hotspots to the public at no charge. Terms and conditions may apply.

    Learn more at:

    Internet Essentials | Staying Connected During Coronavirus

    AT&T | Low-Cost Home Internet

    Xfinity® WiFi by Comcast | Wireless Internet on the Go

• What if I am at risk of eviction from my apartment or home?

  • SJSU Cares has compiled the links below regarding evictions:

    For Renters

    Eviction Moratorium In San José

    For Homeowners

    Mortgage loan relief through Freddie Mac and Fannie Mae.

• Are there food options for if I am caring for a parent?

  • Service remains uninterrupted for Meals on Wheels, and constituents can call 2-1-1 for meal delivery.

• What public transportation is available in the San Jose area?

  • Caltrain will continue local and limited service, as will off–peak service, including midday and weekend service.

• I’m worried about exposure to COVID-19 at work. Will employees in my department be notified if a colleague is in self-isolation?

  • Due to privacy considerations, this information will not be shared other than in a situation where it is believed other employees may also need to self-isolate.

• Should managers let their employees work remotely/telecommute?

  • In situations where work can temporarily be performed at an alternate location from campus, we encourage managers to work with employees to identify those instances, and consider telecommuting during this time of uncertainty. A key consideration for managers is whether or not telecommuting is compatible with the employee’s job responsibilities.

    To manage temporary telecommuting in response to the current health situation, University Personnel has developed a temporary telecommuting form [pdf]. In using this form, please note:

    • Employees who currently telecommute and wish to increase their number of telecommute days in light of the current situation should fill out this new form which supersedes the current telecommuting agreement.

    • There is no end date in the temporary telecommuting agreement in order to avoid frequent renewals, although an end date may be included, if desired.

    • Managers retain the ability to terminate the temporary agreement.

    • Managers must ensure that hourly (overtime eligible) employees adhere to laws related to breaks, meal periods and overtime.

• How is SJSU keeping employees who cannot telecommute safe?

  • Given the wide variety of services that staff provide the campus community, we recognize many functions do not lend themselves to being performed from home. In those situations, we encourage employees to adhere to previously-issued preventative hygiene guidance. When these measures are practiced with diligence they are an effective means for minimizing the spread of the disease. In addition, employees should consult with their manager for specific protocols that may be in place for certain jobs.

• Can medical leave be used if an employee is asked to be quarantined?

  • Contact Josh Ethrington, Leave Programs Manager, at josh.ethrington@sjsu.edu or 408-924-2155.

• What is the best way to reach University Personnel with questions?

  • The fastest way to reach the University Personnel front desk for questions and information during the shelter-in-place order is via university-personnel@sjsu.edu and by calling x4-2250.

For Students

• Will I be required to live on campus in the fall if I am an incoming first-year student?

  • SJSU has suspended the Freshman Live-On requirement for the 2020-2021 academic year. For those that do want to live on campus, the initial payment for housing has been reduced $600 to $300. Students who have paid the initial $600 payment will have the remaining $300 applied as a credit towards the housing payment due in July.

    In addition, SJSU has suspended room rate increases approved earlier this semester. The housing fees for all room types will remain the same as the 2019-2020 academic year. The housing rates are available on our University Housing website. SJSU has also suspended a meal plan rate increase. Meal plan rates will remain the same as the 2019-2020 academic year. Pricing and meal plan offerings are available.

• Will there still be study abroad programs for the Fall 2020 semester?

  • With the well-being of our students in mind, and the uncertainty surrounding the next few months, SJSU has canceled Fall 2020 incoming and outgoing exchange programs.

    SJSU is assisting interested students in deferring their study abroad experience to the spring semester.

• How can I protect myself from COVID-19 related phishing attacks? 

  • Phishing emails and messages have been prevalent, especially in relation to the upcoming CARES Act funding. People are posing as government or aid organizations and asking for banking information or sending links with information about COVID-19 vaccines and installing malware when you open them.

    To stay safe while using your home computing devices and home networks, consider downloading Sophos Anti-Virus for free. Students can also add protection to their SJSU account by signing up for Duo Two-Factor Authentication. 

    You can also visit our How to Spot a Phishing Attempt page to read about our ongoing Phishing Awareness Program. As part of this program, you will periodically receive simulated phishing emails that imitate real attacks. These emails are designed to give you a realistic experience without putting you or the university at risk for a security breach. If you fall for our fake messages, there’s no judgment. SJSU IT will send you tips and tricks to improve your phishing recognition skills.

• Why am I not being refunded for campus fees even though I am not on campus?

  • The campus continues to remain open, as essential services related to operations and support—including campus housing, dining services, facilities maintenance, IT support and services, University Personnel services and Library virtual support—continue to function.

    The mandatory campus fees—which excludes annual tuition—support a multitude of purposes. Due to the Shelter-in-Place order, some of the buildings the fees support are closed or operations are limited/restructured. As the order lifts, SJSU will evaluate how and when to reopen the buildings. 

    Since 2016, the Student Union building was completely renovated, and the new Student Wellness and Spartan Recreation & Aquatic Centers were built. These facilities were supported by long-term loans similar to a mortgage that are being repaid by Student Union and Student Health Facility fee revenues. None of these fees are a "usage-based fee," but cover the debt services and personnel on a 12-month budget basis.

    The Student Union fee also supports operation of the building, which remains open. Student Health fees support operating the Student Wellness Center, which is also still serving students. Student Success, Excellence & Technology (SSET) fees provide for course materials and advising services that are more important than ever in our current situation. 

    We have deployed $14 million in federal CARES support to students. This aid, rather than fee reductions, will provide students with some relief while still ensuring SJSU’s ongoing operations are sustained. SJSU is also developing plans for an additional $14 million in federal CARES support to direct university expenditures related to COVID-19.

• What is the status of summer courses?

  • All Summer Session 2020 courses are being held online. 

• Are there workouts available to access at home because I can’t go to SRAC?

  • Yes. The SRAC Fitness Team invites you to participate in their partnership with Les Mills for home workouts. There are 150 workouts to choose from to help get you #SJSUSRACMoving, including BodyCombat, BodyPump, BodyFlow, GRIT, SH'BAM, Barre, and many more.

    Access to these workouts will continue as long as gyms are closed and the Shelter-in-Place order is in effect.

    Visit Spartan Recreation website for more updates on virtual training and fitness programs.

• Is there any financial assistance available for low-income residents of Santa Clara County?

  • With support from Santa Clara County, Destination: Home is working to provide direct financial assistance to those who are facing a documented loss of income because of COVID-19.

    Eligible residents must meet specific criteria to qualify for assistance.

    Residents can get more information by calling 408-780-9134 or apply online.

• What if I do not have internet access at home?

  • Several internet providers are offering free or low cost internet and opening hotspots to the public at no charge. Terms and conditions may apply.

    Learn more at:

    • Internet Essentials | Staying Connected During Coronavirus

    • AT&T | Low-Cost Home Internet

    • Xfinity® WiFi by Comcast | Wireless Internet on the Go

• What can I do about my student loans?

  • If you have student loans, you may qualify for a delayed or reduced payment program. But remember, even though you don’t need to make payments now, interest will continue to accrue, and you will have to make up these amounts eventually. Contact your student loan servicer to find out more about your options. If you have a federal student loan, also ask your servicer about alternative repayment plans.

• What public transportation is available in the San Jose area?

  • Caltrain will continue local and limited service, as will off–peak service, including midday and weekend service.

• Is the Spartan Food Pantry still open?

  • Yes, it remains open and has shifted to a food distribution model. Hours of operation change daily, so visit the Spartan Food Pantry Instagram page to learn more. As a reminder, the food pantry is meant for those in need.

    Other food resources

    Second Harvest of Silicon Valley

    Second Harvest is still serving the community through this difficult time. To get food assistance:

    • You can visit the Second Harvest website;

    • Call them at 1-800-984-3663, or

    • Text “GETFOOD” to 1-408-455-5181.

    CalFresh

    CalFresh is California's food stamps (SNAP) program. Apply to get up to $192 a month per household member on an EBT card. Remember, if you’ve recently experienced a loss or decrease in employment income, you may be newly eligible for CalFresh, and should reapply.

    Second Harvest of Silicon Valley will still offer food referrals and CalFresh assistance by phone: 1-800-984-3663 (Mon-Fri, 8am-5pm). You can also contact Quy Nguyen directly to apply for CalFresh or ask questions: 408-266-8866, ext. 260 or email at qnguyen@shfb.org.

    Silicon Valley Strong Initiative

    Over 60 years of age and/or medically vulnerable: Silicon Valley Strong Initiative. Website updated daily.

• What do I do if I become unemployed because of COVID-19?

  • SJSU Cares has found resources for those who may become unemployed because of COVID-19:

    Benefits for Workers Impacted by COVID-19

    File an Unemployment Insurance Claim (due to increase in claims filed, it is recommended that you fill out your application online).

    • Representatives are available at the following toll-free numbers, Monday through Friday between 8 a.m. to 12 noon (Pacific Time) except state holidays:

    • English 1-800-300-5616

    • Cantonese 1-800-547-3506

    • Vietnamese 1-800-547-2058

    • Spanish 1-800-326-8937

    • Mandarin 1-866-303-0706

    • TTY 1-800-815-9387

• What if I am at risk of eviction from my apartment or home?

  • SJSU Cares has compiled the links below regarding evictions:

    For Renters

    • Eviction Moratorium In San Jose

    For Homeowners

    Mortgage loan relief through Freddie Mac and Fannie Mae.

• What should I do if COVID-19 is causing me stress and anxiety?

  • In this rapidly changing situation, stress and anxiety have surely increased amongst students and their loved ones. The Centers for Disease Control and Prevention has information specifically related to stress management through COVID-19.

    Please know that there are people on campus that care and want to help. The people in our Counseling and Psychological Services unit can be reached at (408) 924-5910 and counseling.services@sjsu.edu.

    Other resources include:

    • Santa Clara County Suicide and Crisis Hotline at 855-278-4204;

    • Send a text to the Crisis Text Line at 741741;

    • Peer-Run Warm Line at 855-845-7415.

• How should I pay for basic needs during this time?

  • You should still be careful about how you use your credit cards because they have some of the highest interest rates of any financial tool, but if used carefully, they can still be useful during emergencies. If you’re experiencing unforeseen changes to your income, call your credit card companies - they may be willing to work with you on arranging alternative payment plans or waiving late fees. Visit U.S. News: What the Coronavirus Means for Your Credit Cards for more information.

• What if I don’t currently own a computer that meets the needed requirements for online education?

  • Laptops and other equipment can be checked out for loan in person or online at IMS by students, faculty, and staff. Students can also visit the Work Anywhere website.

• I need help learning how to navigate online learning. What resources are available?

  • Our Peer Connections continue to operate and are ready to provide support to help you navigate our remote learning tools. You are encouraged to reach out to your instructors, teaching assistants, or embedded peer educators directly with questions about how to successfully navigate the online learning experiences in their classes. Additionally, the eCampus office can also help answer technical questions for students about navigating Canvas, Zoom, Google Chat, or other new technologies associated with their classes (408-924-2337).

Housing Refunds and Moving Out

• Can I cancel my housing contract due to the COVID-19 pandemic?

  • Yes, all residents may cancel their housing contract. To cancel, you must complete and submit a License and Meal Plan Cancellation form.

    Cancellations will be processed starting March 30. Your license cancellation form must be submitted by March 30 to be eligible for approximately 42% of your fully paid semester rent.

    All standard fees associated with housing license cancellations are being waived.

• Will I receive a refund for my housing and meal plan?

  • Residents who complete the license cancellation and check out processes will have their housing and meal plan charges prorated for the spring semester. To be eligible for the prorated refund, you must complete and submit the License and Meal Plan Cancellation and Express Check Out forms, and complete all steps of the check-out process.

    All refunds will be applied as a credit to your student account. Should you have outstanding charges for any other University fees, that amount will be deducted from the credited amount prior to a refund being issued.

    Due to the high volume of cancellations, we anticipate refunds will continue to be issued through early May. We are processing cancellations as quickly as possible as they are received. We appreciate your patience.

    Information regarding the campus refund policy visit the Bursar's Office: Payment & Refunds website.

    If you would like to have your refund applied to your student loan balance, please contact Loan Coordinator, Philip Smith at philip.smith@sjsu.edu.

• How do I cancel my Campus Village parking?

  • If you have a Campus Village Parking Permit, it will be cancelled when you complete and submit a License and Meal Plan Cancellation form. Your parking fees will be prorated.

    For all other University Parking, please review SJSU's Guidelines for Campus Refunds.

• How do I cancel my meal plan?

  • To cancel your meal plan, you must complete and submit the License and Meal Plan Cancellation form.

    No additional information needs to be submitted when you check out. Your meal plan will be cancelled along with your housing contract.

• Will I get a refund for my meal plan?

  • Yes, refunds are being issued for meal plans. To be eligible for a refund, you must complete and submit the License and Meal Plan Cancellation form.

• Can I cancel my meal plan but not my housing contract?

  • No, you can only cancel your meal plan if you are also cancelling your housing contract. You cannot cancel your meal while continuing your housing contract.

• How do I forward my mail?

  • All first class mail can be forwarded. More information about how to have your mail forwarded is available on the University Housing Services: Residential Mailroom Information website.

• What actions are being taken by University Housing Services in response to the COVID-19 pandemic?

  • University Housing Services continues to conduct additional cleaning and sanitization of all public spaces and common areas. In addition, hand sanitizer stations have been placed in elevator lobbies and at building front desks. Read more information about our efforts [pdf].

• Is the Housing Office open?

  • Yes, the Housing Office is open. Days and hours vary due to limited staffing. You may visit the Housing website for current hours. The Housing Cashiers is closed until further notice. Students can still submit payments online through their MYSJSU portal.

• I will be a new student at San Jose State University for Fall 2020 and am interested in on campus housing. Are housing applications still being accepted for Fall 2020?

  • Yes, we are still accepting housing applications for Fall 2020. To apply, please go to the Housing website and click on the “Housing Application Portal” button to apply.

Dr. Martin Luther King Jr. Library

• Where do I return my books?

  • Please hold on to all library materials currently checked out to you, including books, media, and other library equipment. All due dates for loan items, including CSU+ loans, will be extended, and renewal requests will be automatically submitted for Interlibrary Loan books. Overdue fines incurred during the current semester will be waived. If you have any questions please contact library-accounts@sjsu.edu.

• Can I still access articles, books, and videos online?

  • The University Library will continue to provide access to digital materials, including media, ebooks, articles, hundreds of databases and more. Use OneSearch to find these online resources. You will need to log in with your student ID and SJSUOne password to access resources off campus. Contact us for help with accounts or access to electronic resources.

    Articles, books, and videos in print format are not available. Ask us for help, via email or chat, if you have any questions.

    Additional resources can be found online through the National Emergency Library and then Vendor Sharing website.

• Can we still request items through Interlibrary Loan (ILL)? What about CSU+?

  • Interlibrary Loan requests for electronic materials will be processed; however, requests for physical materials will be cancelled. CSU+ is suspended until further notice. Please contact a librarian for assistance with finding alternative electronic materials that meet your needs.

Monitoring and Managing

• Who is in charge of monitoring the ongoing outbreak and managing SJSU’s response?

  • SJSU is monitoring the COVID-19 outbreak and managing the university’s response via the Emergency Operations Center (EOC), which includes campus leaders from the Academic Affairs, University Police Department, Student Affairs, Facilities Development and Operations, and other groups. The EOC consults regularly with the President and her staff who will make large-scale policy decisions.

Potential Outbreak on Campus

• What will happen if an SJSU student, faculty, or staff member is diagnosed with COVID-19?

  • The campus community will be notified through email, Twitter, Facebook, and the Health Advisory website about potential class cancellation or campus closure.

• What will happen if students, faculty, or staff living in the residence halls are diagnosed with COVID-19?

  • The EOC and University Housing Services will initially coordinate with the Santa Clara County Public Health Department on the most appropriate response that protects the safety of individual students and the larger campus community. University Housing is currently preparing for multiple response scenarios and will communicate with students, families, and the university community in the event of an emergency situation.

• Whom should I contact with questions?

  • Students

    Students should contact their faculty instructors for questions about specific classes. Students may also contact the SJSU Student Health Center at 408-924-6122 with questions about symptoms.

    Faculty

    Faculty should contact their healthcare providers. For questions about classes, contact your department chair. For questions about sick time and leave programs, contact University Personnel 408-924-2250.

    Staff

    Staff should contact their healthcare providers. For questions about working remotely in the case of self quarantine, contact your supervisor. For questions about sick time and leave programs, contact University Personnel 408-924-2250.