Who We Are at FD&O

FD&O Contact Information

Main Contact

(408) 924-1950 | workcontrol@sjsu.edu

For all inquiries and non-emergency matters, please direct communication through this main department contact information.


Virtual help ticket website, for all service requests: custodial, grounds, maintenance, moving services, utilities, etc.

Request service

Emergency Phone Line

(408) 924-1990: Mondays through Fridays, all campus "open" days, from 8 a.m. to 5 p.m.

(408)-924-2222: call UPD for facility-related emergencies that occur after-hours

FD&O Leadership Team

Traci Ferdolage

Senior Associate Vice President
Facilities, Development and Operations
Phone: 924-1940
Email: traci.ferdolage@sjsu.edu

Cynthia Soto

Executive Assistant & Operations Specialist
Phone: 924-1927
Email: cynthia.soto@sjsu.edu

Aaron Klemm

Senior Director, Energy & Utilities
Email: aaron.klemm@sjsu.edu

Chris Shay

Senior Director, Real Estate & Special Projects
Phone: 601-7984
Email: chris.shay@sjsu.edu

Jim Kari

Senior Director, Maintenance & Operations
Phone: 924-1921
Email: jim.kari@sjsu.edu


Senior Director, Design & Construction

Danielle Ortuno

Director, Administrative Services
Phone: 924-1984
Email: danielle.ortuno@sjsu.edu

Matt Nymeyer

Director, Environmental Health & Safety
Phone: 924-1969
Email: matt.nymeyer@sjsu.edu

Timothy Gridley

Director, Maintenance & Infrastructure Projects
Phone: 924-6168
Email: timothy.gridley@sjsu.edu


Director, Physical & Capital Planning


Associate Director, Custodial, Grounds & Moving Services