Help Resources

Instructional Design Support

eCampus instructional designers are available to meet online with you to answer questions regarding both the design and development of your online course. They can assist you with getting things set up, provide templates, and share examples. Reach out to an instructional designer to schedule an online consultation.

Instructional Technology Support

eCampus is available to provide support as you explore the different instructional technologies. We can provide step-by-step resources as well as meet with you online or over the phone. Please contact ecampus@sjsu.edu and 408.924.2337 for assistance.

Consultations

For help thinking through policy interpretations, grading and fairness, implications for RTP, and any other issues you, and your department chair/director would like to discuss, please reach out to Deanna Fassett and the Center for Faculty Development team.

Technical Support

Technical support is available for students, faculty, and staff. For issues that you encounter in Canvas, please click on the word Help on the lower left corner of the screen. Then select, Report a Problem. Enter the necessary information and click Submit. You will receive a response back promptly from support personnel. For issues with other software, please submit an iSupport ticket with eCampus. Tickets are responded to in the order that we receive it and we do our best to handle each iSupport ticket as quickly as possible. Be sure to include specific information such as: Course and course number of the class(es) you are enrolled in, Contact phone number, and Tower Card number.

Peer (Faculty Colleague) Support

Connect with a SJSU faculty colleague experienced in teaching and designing online courses. View faculty list and availability.

Faculty Testimonials

Read SJSU faculty testimonials about their experiences and suggestions for teaching remotely.

Library Support

The SJSU Library has subject area specific librarians that can assist with locating resources. To locate your librarian, visit the SJSU Find Your Librarian Page. In addition, there are subject specific guides available. Review the complete list of SJSU Libguides.

IT Support

Additional technical assistance is available from the IT Service Desk team. They can get reached by phone: (408) 924-1530, email: itservicedesk@sjsu.edu, and by submitting a ticket request: https://isupport.sjsu.edu/ 

University Personnel

If there are questions regarding sick time and leave programs, please reach out to University Personnel.

Contact Us

Contact us with questions or suggestions: Contact eCampus