How to Contact the ESSC

Live Help Desk and Drop-in Advising laptop with three people representing the live help desk

You can contact the ESSC Virtual Front Desk to talk to a peer advisor for quick questions during most of our open business hours.

8:30 a.m. to 12:00 noon Monday through Friday

1:00 to 4:30 p.m. Monday, Tuesday, and Friday

Appointments 

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You can make appointments with an ESSC advisor via Spartan Connect.

Advisors handle more involved topics such as:

  • Academic Plan and Goals
  • Change of Major
  • GE checklists / advising
  • Holds
  • Major Advising (A full list of major advising services can be found in our Major Advising page)
  • Probation
  • University Withdrawal
  • Transfer Credit Equivalency

Advisors also handle less involved topics such as:

  • Form Signatures
  • Policy Clarification
  • Check in Meeting 
  • Follow-up Meeting
  • Registration questions
  • Hold removal status

E-mail 

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Outside of business hours or anytime, you can contact us at success-engineering@sjsu.edu for short clarification of policies already on our web site. You can also contact us if:

  • you are unsure about the length of your inquiry and whether an appointment is necessary
  • you need assistance scheduling an appointment
  • you have a Plan of Study to be reviewed