Frequently Asked Questions

• How can I get codes for classroom door locks?

  • For ENG rooms 247, 285/7 and 189 contact Sandy Jacobs, 408-924-3806 or sandra.jacobs@sjsu.edu.

    For rooms maintained by a department, please contact the department’s administrative assistant.

    For ENG labs 333, 335, 337, 339, 390-394, 407, and IS 103—all full-time faculty and staff have lab access codes issued to them by ECS. Your department admin should have a copy of those codes, or you can contact Scott Pham, 408-924-4020 or scott.pham@sjsu.edu. Part-time faculty and TAs who teach in these labs should contact Sandy Jacobs, 408-924-3806 or sandra.jacobs@sjsu.edu for a temporary access code.

    Note: please tell the person you contact the reason for your room access request.

• How do I make a classroom change request?

  • If you need to change the room your class is in, please contact your department administrative assistant to prepare and submit the necessary request forms.

• Who do I contact about one-time classroom reservations?

  • If you need to make a one-time classroom reservation for your class or as a student club advisor, please contact your department administrative assistant to prepare and submit necessary request forms.

• Who do I contact about conference/event room reservations?

  • Some departments have their own conference rooms. Please check with your department administrative assistant first. ENG 247 and 285/7 are available for faculty and staff to request by contacting Sandy Jacobs, 408-924-3806 or sandra.jacobs@sjsu.edu. Please contact Sandy at least 72 hours before the event to check for availability.

    If this is for a non-SJSU group (e.g., company site visit, academic testing company, etc.), please contact Cynthia Soto, 408-924-1927 or cynthia.soto@sjsu.edu at least 72 hours before the event to reserve a room, and be sure to contact Marla Perez, 408-924-2159 or marla.perez@sjsu.edu, or the staff at University Risk and Compliance to get insurance for off-campus visitors.

• How do I reserve the Engineering Auditorium (ENG 189)?

  • For one-time, non-classroom usage of the Engineering Auditorium, contact Sandy Jacobs, 408-924-3806 or sandra.jacobs@sjsu.edu at least 72 hours before your event to check for availability. Only SJSU faculty and staff may request to use this room.

• Who do I contact about classroom internet connection?

  • Submit an iSupport request

    If you are unable to use the network during business hours (Monday - Friday, 8:00 am - 5:00 pm), contact Lee Andersen, 408-924-4134 or lee.andersen@sjsu.edu.

• How can I get support for classroom computers or overhead projectors?

  • Contact your department technician about malfunctioning computers or overhead projectors. For problems with the projectors in ENG 189 or 285/7 contact Lee Andersen, 408-924-4134 or lee.andersen@sjsu.edu.

• How do I report a problem with Engineering room heating or air conditioning?

  • Place a service request on FD&O’s TMA website. FD&O will email you once your request has been approved for work. You can check on the status of your request on the site as well. Please let your department administrative assistant know that you’ve made the request.

• How do I report an immediate facilities problem (e.g., water leak, backed-up plumbing, electrical problem)?

  • Call the FD&O help desk 408-924-1990. Be prepared to give your name, phone number, and the room number or building location of the problem.