Employees

How to get your SmartPass Clipper?

Submit an online request, then visit the AS General Services Center located in the Student Union, East Wing, Room 1800, to pick up your SmartPass. The cost is $25 (plus $3 for the cost of the Clipper card). The Center is open Monday through Friday 8:00 AM - 5:00 PM during Fall and Spring semesters, and 8:00 - 12:00 PM, 1:00 - 4:00 PM during summer and winter sessions. You must present your Tower Card.

SJSU employee badges or key cards are not accepted! 

Renewing your SmartPass Clipper 

To renew your SmartPass, visit the General Services cashiering counter, present your SmartPass Clipper and Tower Card to the staff, and pay the $25 renewal fee. All SmartPass Clippers that have not been renewed will be deactivated. The fee for renewing the SmartPass after the deadline is $35 ($25 renewal plus a $10 late renewal fee). Your SmartPass will be reactivated within 5-7 business days. 

The Spring term is (Jan-June) and the Fall term is (July-December). You can renew as soon as the new term begins. Renewal notices will be sent to your preferred email on your My.SJSU account when the semester starts. The deadline to renew for Spring is February and September for Fall.

If you are not able to renew in person, you can mail a check (payable to AS Transportation Solutions) with a copy of your Tower Card and SmartPass Clipper (serial number showing) to:

Tiffany Rodriguez
SJSU Transportation Solutions
Student Union Room 1800
One Washington Square
San Jose, CA 95192-0129

SmartPass Clippers that have not been renewed will be deactivated. If you renew after the deadline, there will be a $10 late renewal fee. Please note: Your Smarpass will not be immediately reactivated, it will take 5-7 business days to process the reactivation. 

If you wish to opt out of the Smartpass program for a semester and utilze it in the future, you do not need to pay for your renewal. When you want to opt in, visit the AS General Services office, pay the $25 fee, and TS will process the request to reactivate your Smartpass. The processing time is 5-7 business days. 

SmartPass renewal fees are nonrefundable. 

SmartPass Clipper Policies

Please review the SmartPass Clipper replacement, defective, and illegal use  policies [pdf].