Login Guide for First-Time Users
You will need two devices to activate your SJSU account:
- You will need a mobile device (iPhone, iPad or Android phone or tablet) to install Duo Mobile on.
- You will need another device that has the Duo Mobile App installed with a web browser to set your password and activate your Duo Mobile app.
NOTE: You cannot scan a QR code with a camera on the same device that is displaying the QR code on its own screen.
- Step 1: Set up your password
- Step 2: Set up two-factor authentication through DUO
Set your SJSUOne password for the first time
- Go to the SJSUOne Password Set/Reset page
- Enter your 9-digit SJSU ID in the text box
- Read the CSU Responsible Use Policy [pdf]
- Mark the "Accept" option underneath the policy
- Click the blue "Continue" button
- Verify your identity. You have two options:
- Option 1: Provide your birth date and last 4 digits of your SSN
- Option 2: Send a reset link to your home email address you already have registered in your MySJSU record
- Click the blue "Continue" button
- Enter the password of your choice
- Password requirements:
- Passwords must be between 15 - 64 characters
- Capital letters, numbers, spaces, and special characters are optional
- Do not use your name, SJSU specific terms, or keywords associated with the university
- Do not use common words like "password", "abcd...".
- Password requirements:
- Once you have successfully set your password you should receive a message confirming
your password has been successfully changed
Set up Duo Mobile on your Smartphone
IMPORTANT: To set up two-factor authentication with DUO, you will need two devices -- one to show a QR code and one to scan the QR code.
- Go to The Spartan App Portal at One.SJSU
- Click the "Sign In" button on the top right side of the screen under the search bar
- Enter your SJSU ID and password on the SJSU Single-Sign On page
- Click "Sign In" at the bottom of the page
- A prompt to set up DUO will pop up:
- On the “What type of device are you adding?” page, select the type of device you’re enrolling (“Mobile Phone” or “Tablet”)
- Click the "Continue" button
- If you are enrolling a mobile phone for Duo Mobile you will have to do the following
steps (If you are enrolling a tablet for Duo Mobile, skip to step 10):
- Enter your phone number (including area code)
- Check the box to confirm that the number is correct
- Click the "Continue" button
- Select the type of device (iOS or Android)
- Click the "Continue" button
- On your device for Duo Mobile, download and install the “Duo Mobile” application from the app store
- On the computer/device logging in to SJSU, Click the “I have Duo Mobile” button
- On your device for Duo Mobile, open the newly-installedDuo Mobile application and tap the “Add/Setup Account” button on the upper right corner. You may need to allow the application to access the camera on your device
- In the Duo Mobile app, click “Use QR code”
- Move your camera to scan the QR code shown on the computer screen in the Duo Mobile camera view.
- Click the "Continue" button
- You will see a message that says “Account Linked”
- Click “Send Me a Push” and a push notification will be sent to your device
- On your device, tap “Approve”
Choose a security question from the drop down menu, or make your own question then provide an answer.
The secondary email should match the email you used when you applied. If you need to update your secondary email, you must first complete all OKTA steps.
Click “Create Account.” You will be able to access MySJSU.For instructions on changing your secondary email, see Set My Preferred Email Address.
Congratulations! You are now enrolled in DUO two-factor authentication and your SJSUOne ID account is fully activated.
Setup recovery with Duo Restore
If you have an iPhone or iPad, Duo uses iCloud Backup and iCloud Keychain to back up your Duo Mobile app and restore it when you set up a new phone🔗. Please ensure your phone is backing up to iCloud so you can restore to a new phone without losing your Duo Mobile.
Android phones and tablets need to enable Duo Restore in the Duo Mobile app🔗. When choosing a Google Account to back up to, choose the personal Google Account you used to activate your phone when you purchased it. When installing on a new phone set up with the same personal Google Account, you can choose to restore your Duo settings from that account.
Enable/Disable Auto-Push for MFA
Would you like to speed up your login time with multi-factor authentication? Turn on auto-push to automatically be prompted by the authentication method of your choice in the Duo Mobile app.
To turn on auto-push, follow the steps listed below:
- Visit the Multi-Factor Authentication Profile page.
- Enter your SJSU ID and password in the username and password fields. Click Login.
- Before Authenticating with MFA, Click My Settings & Devices under Settings.
- Duo will ask you to complete your multifactor process. Please complete your multi-factor authentication as you normally would
- Under Default Device, select your default device from the drop-down menu.
- Under When I log in, select the Automatically send this device a Duo Push option.
- Click Save.
Frequently Asked Questions
Support
- Schedule a Zoom support session with a Service Desk technician
- Call the Service Desk during our business hours at (408) 924-1530
- Visit the Service Desk on the first floor of Clark Hall (room 102)