IT Service Desk

Located on the first floor in Clark Hall, the IT Service Desk Staff is ready to help you with your technical needs. You can call us, email, send a support request, or chat with us.

Our Computer Labs are available in Clark Hall 102 and Campus Village B


Appointment Scheduling

Schedule an appointment to speak with an available staff member.

Contact Us

Phone: (408) 924-1530
Email: itservicedesk@sjsu.edu
Submit a ticket: Open a help ticket

Service Desk Closed on All Campus Closure Holidays.

2021 Summer Session Hours

Phone Support

DAYS OPEN HOURS
Monday - Thursday 7:45 AM - 6:00 PM
Friday 7:45 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed

Chat Support

DAYS OPEN HOURS
Monday - Friday 8:00 AM - 4:30 PM
Saturday Closed
Sunday Closed

QLess Appointments

DAYS OPEN HOURS
Monday -Friday 9:30 AM - 4:30 PM
Weekends Closed

Regular Semester Hours

Phone Support

DAYS OPEN HOURS
Monday - Thursday 7:00 AM - 9:45 PM
Friday 7:00 AM - 5:30 PM
Weekends 9:00 AM - 4:45 PM

Chat Support

DAYS OPEN HOURS
Monday - Thursday 8:00 AM - 9:30 PM
Friday 8:00 AM - 4:30 PM
Weekends 9:00 AM - 3:00 PM

Winter Session and Spring Break Hours

Phone Support

DAYS OPEN HOURS
Monday - Thursday 7:45 AM - 6:00 PM
Friday 7:45 AM - 5:00 PM
Weekends 9:00 AM - 4:00 PM

Chat Support

DAYS OPEN HOURS
Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 4:30 PM
Weekends 9:00 AM - 3:00 PM

QLess Appointments

DAYS OPEN HOURS
Monday - Thursday 9:30 AM - 8:30 PM
Friday - Sunday 9:30 AM - 3:30 PM

ATTENTION:  If you cannot contact anyone via CHAT or QLess during scheduled hours, please call (408) 924-1530 directly, leave a message and an agent will get back to you as soon as possible. Thank you for your patience and understanding.

Lab Hours