IT Service Desk
Located on the first floor in Clark Hall, the IT Service Desk staff are ready to help you with your technical needs. You can call, email, or text chat with us.
Our computer labs are available in Clark Hall 102 and Campus Village B.
Appointment Scheduling
To get direct one-on-one help, schedule a Zoom video call appointment.
Contact Us
Phone: (408) 924-1530
Email: itservicedesk@sjsu.edu
Open a help ticket
The Service Desk is closed on all Campus Closure Holidays.
Service Desk Hours
Phone Support
| Days | Fall / Spring | Winter / Summer |
|---|---|---|
| Monday - Thursday |
7:00 a.m. - 10:00 p.m. |
7:45 a.m. - 6:00 p.m. |
| Friday |
7:00 a.m. - 6:00 p.m. |
7:45 a.m. - 5:00 p.m. |
| Saturday - Sunday |
9:00 a.m. - 6:00 p.m. |
Closed |
| Holidays |
Closed |
Closed |
Chat Support
| Days | Fall / Spring | Winter / Summer |
|---|---|---|
| Monday - Thursday |
8:00 a.m. - 9:30 p.m. |
8:00 a.m. - 4:30 p.m. |
| Friday |
8:00 a.m. - 4:30 p.m. |
8:00 a.m. - 4:30 p.m. |
| Saturday - Sunday |
Closed |
Closed |
| Holidays |
Closed |
Closed |
If you cannot contact anyone via chat support or QLess during scheduled hours, please call (408) 924-1530 directly, leave a message and an agent will get back to you as soon as possible. Thank you for your patience and understanding.
