Password Help

First Time User

Open University Students: On the first day of late registration, we post an Open University Quick Admit login button on the MySJSU homepage. Click this login button to register and get a system generated ID and password.

Note: Activation of your SJSUOne account is optional.

New Matriculated Students and New Employees: As a first time user, you must create a password before you can log in. Accounts have been created for all current faculty, staff and students. Your SJSUOne account is automatically created and removed based on MySJSU records.
1. Go to SJSUOne Set/Reset Password.
2. Enter your 9-digit ID, and then follow the instructions to create a password.

Current User

Former/Open University Students

If it has been more than 24 months since the end of your last semester, you no longer have access to You can order your official transcript directly from SJSU Transcript Ordering Services.



Open a help ticket or Contact the IT Service Desk.