Classroom Support

For university lecture room scheduling, please visit Academic Scheduling.

Instructional and Meeting Spaces (IMS) maintains and supports the audio visual presentation equipment (e.g., Projectors, Sound, and Displays) in many of the classrooms on campus.

List of supported classrooms.

How to Request Classroom Support

If you need help operating any of the A/V equipment in the classrooms, contact

Phone: (408) 924-2867

Email: classroom-support@sjsu.edu

IMS will create a IT Service Desk help ticket for your issue with the in-room equipment. This allows you to send correspondence to your assigned support technician and notified once your issue is resolved.

What We Need from You

Help us help you! When you reach out to us please provide the support technician with the following information:

• Your name or SJSUone/Tower ID Number
• A quick description of your issue
• Your computer model and operating system. Examples: MacBook Pro: High Sierra or Dell Laptop: Windows 10
• Any extra equipment you are using (adapters, microphones, etc.)
• IMS will create an IT Service Desk help ticket for your issue with the in-room equipment. This allows you to send any correspondence to your assigned support technician. You will be notified once your issue is resolved.

Other Support Contacts

• Wi-Fi, Password, & Dual Authentication

  • (408) 924-1530
    
    If you need help accessing Wi-Fi or with your network connection

• Maintenance, Heating/Cooling, and Furniture

  • (408) 924-1990
    
    If you need help with heating, cooling, electrical, lighting, or furniture
    
    

• College Desktop Support

  • SJSU - Desktop Support Contacts List

    If you need software installation support or computer troubleshooting.

• Down Detector - System Status

  • SJSU System Status Page

    To check if services may be down locally or campus-wide.

IMS Hours of Operation

Spring & Fall

Mon - Thur: 7:00 am - 10:00 pm
Fri: 7:00 am - 5:00 pm

Winter & Summer

Mon - Fri: 7:00 am - 5:00 pm