How To Open a Help Ticket

I’m an iSupport Representative.

What You Need to Know

If you need technical support, you can open a help ticket.

What You Need to Do

You can access iSupport and open a ticket a couple of ways

  1. Go to the an of the following:
    • Go directly to iSupport
    • Visit the Spartan App Portal
      • Search for "open help ticket" in the search box at the top of the page
      • Select the "Open a Help ticket" Tile
  2. Enter your first and last name and your campus email address, then click the "Continue" button
  3. Describe in detail what you need help with in the "Description" box and add a brief summary in the "Reason" box
  4. Click on the "Save" button

Additional Resources

For step-by-step instructions with visuals, view How to Submit a Ticket Request [pdf].

Support: Need Help or Have Questions

If you have any questions regarding your ticket request, please contact the IT Service Desk.