What You Need to Know
The Desktop Support group in the Division of Information Technology is the primary technical support department for SJSU faculty and staff for all aspects of Desktop Computing, including desktop workstations, laptops, mobile devices, and printers.
We also provide technical information and consultative support for connecting to and using campus computing information systems and IT resources, including Gmail, enterprise systems, and networks.
Support Services List
- New Computer Requests
- Computer Hardware Support
- Software Support
- Software Installation
- Printer/Copier Support
- File Server Access
- Mobile Device Support
- IT Purchasing Consultation
If you require assistance, you may contact the IT Service Desk at 924-1530, or at firstname.lastname@example.org. A support ticket will be created and routed to the Desktop Support Tech(s) for your department. View the Desktop Support Contact List to determine who provides desktop support in your department.
SJSU IT Work from Anywhere
Most SJSU systems and applications are provided via the Cloud and may be accessed readily from anywhere, including but not limited to the following:
- Google Workspace: GMail, Calendar, Drive, Hangouts
- Oracle PeopleSoft SIS/HCM/CFS, SJSU@Work, MySJSU
- SJSU-FTS (Financial Transaction Services)
- OnBase Web Client
- Modern Campus
Some restricted systems may require access via the SJSU-VPN network. Please see the SJSU-VPN information page to learn more.
- How to Install Cisco AnyConnect for SJSU-VPN
- How to Connect to VPN for Windows:
- How to Connect to VPN for MacOS
- How to use Microsoft Remote Desktop to reach your Windows Workstation at SJSU
Standard Workstation Configurations
A workstation is defined as any Desktop, VDI Thin Client, Laptop, or Mobile Tablet type device. The Workstation Hardware Standard [pdf] is not intended to be a complete specification of system requirements, but rather highlight the required elements of Workstation configurations. To request support with your workstation, submit the Workstation Refresh Program Order Form.
Support: Need Help or Have Questions
Desktop Support: If you require assistance, you may contact the IT Service Desk at 924-1530, or at email@example.com. A support ticket will be created and routed to the Desktop Support Tech(s) for your department. View the Desktop Support Contact List to determine who provides desktop support in your department.