Procure to Pay FAQ
Commodities and Services
- I have to register for a virtual conference/training. Do I need to submit a Travel
- We recommend that employees submit a Travel Authorization in FTS for each virtual conference/training because it informs your department of your participation in an event during business hours and facilitates the pre-approval of expenses. However, employees should confirm with their College/Division if an authorization is required. College/Divisions can have more restrictive guidelines than what Payment Services recommends.
- Can an employee buy office supplies for personal use with our Staples discount?
- Yes, Staples has a discount program for CSU employees.
Is this item considered furniture?
Furniture can include:
- Office chairs
- Filing cabinets
- Items weighing over 400 pounds.
- Items over 5 feet 9 inches in height
Furniture purchases typically require FD&O review to ensure it meets permit requirements. For more information, please see FD&O’s Fixtures, Furniture, and Equipment page.
Catering & Hospitality
- Can I make food and serve it to my students?
We do not recommend that employees make food for their students. However, if it is deemed appropriate, then employees can prepare food after they have taken a food safety handling course. Please contact Risk Management.
Does SJSU have a preferred caterer?
- Yes, we recommend that departments use Spartan Eats Catering.
Can I use a different catering business other than Spartan Eats?
- Spartan Eats has the privilege of providing the first quote for catering services on the SJSU
campus. Other providers may be used when Spartan Eats cannot accommodate a request,
or if an acceptable menu cannot be achieved after a good faith effort. See the Master Caterers List for a list of approved caterers.
If an outside caterer is to be utilized, please provide a copy of the quote from Spartan Eats when submitted your payment request.
- Spartan Eats has the privilege of providing the first quote for catering services on the SJSU campus. Other providers may be used when Spartan Eats cannot accommodate a request, or if an acceptable menu cannot be achieved after a good faith effort. See the Master Caterers List for a list of approved caterers.
What is the Master Catering List & where can I find it?
- The Master Caterers List provides departments with information about local caterers who are in compliance with SJSU's insurance and health permit requirements. This list is only accessible to SJSU employees.
- Is this considered Hospitality?
Hospitality is the provision of food, beverages, and other expenditures related to activities and special events for the purpose of promoting and furthering the mission of the university. Please see the Hospitality Guidelines [pdf] for more information.
- When do I need to submit a Hospitality Expense Justification Form?
A Hospitality Expense Justification Form [pdf] is required for all hospitality expenses, including the provision of food, beverages, and commodities related to activities or special events that promote and further the mission of the University.
All Hospitality Expense Justification Forms must include:
- Price quote, invoice or original receipts.
- Names of attendees.
- Date, time, and location.
- Business purpose of the expense.
- When do I need to submit an agenda as backup documentation?
You must submit an agenda when you have a meeting which takes place over an extended period of time and includes a working meal.
We require justification that the meal is integral to the business function, such as:
- Meetings where the there is a scheduled speaker during the meal period.
- Meetings where participants work through the meal period.
- Activities associated with professional development training.
- Circumstances where it would be too time-consuming or disruptive for participants to take a meal or break away from the meeting location.
- Official functions, ceremonial functions, fundraising events, athletic games, and community events which may be considered as business related where hospitality is provided.
- Can I pay out-of-pocket for services?
No, the university must meet taxation and insurance requirements for all services.
Choosing a Supplier
- Can I do business with XYZ Company?
We will do our best to accommodate requests to procure items/services from a specific supplier, but we must adhere to state and federal bidding requirements and establish a contract with the supplier before a department procures goods or services. The supplier must also onboard through the PaymentWorks system.
- What should I do if I can’t find the company/individual name in FTS?
Please see our tutorial on how to Request a New Supplier [pdf].
- I have a new supplier I want to use for my Requisition or Direct Payment, but they
do not want to register with PaymentWorks. What should I do?
Please contact the Supplier Maintenance Coordinator.
- What does the supplier need for onboarding with SJSU?
The supplier must be able to provide:
- Contact information.
- Remittance address.
- Tax identification number.
- Banking information (if applicable) for ACH payments.
We also encourage suppliers to provide voluntary statistical data and state/federal certifications.
- How do I update a Supplier's address?
This depends on whether or not the supplier has registered and created an account with PaymentWorks.
If the supplier has a PaymentWorks account:
- The supplier should sign into their account and add or update their remittance address.
If the supplier does not have a PaymentWorks account:
- You can submit an invoice with the new address; or
- You can send an email request to Supplier Maintenance. You must include a memo from the supplier verifying the new address.
Ordering from Small Businesses
- What is SB/MB/DVBE Certification?
This is a certification process that grants businesses preferred status for government contracts.
The acronyms stand for:
- SB = Small Business.
- MB = Micro Business.
- DVBE = Disabled Veteran Business Enterprise.
- Why do state agencies have to purchase goods & services from SB/MB/DVBE?
- The State of California requires all state agencies (and CSUs) to aggressively pursue the attainment of Small Business and Disabled Veteran Business Enterprise procurement/contracting participation goals.
- How do I choose a SB/DVBE supplier?
Two possible answers below:
- You can look for a SB/DVBE supplier through the California eProcurement Portal. You may get different search results depending on how you enter the information
(i.e. “flag” vs. “flags”, “print” vs. “printing”).
For certification status click on “Find the Status of all Firms and Certification Applicants.”
- You can contact SB/DVBE Advocate if you need help finding a SB/DVBE supplier.
- You can look for a SB/DVBE supplier through the California eProcurement Portal. You may get different search results depending on how you enter the information (i.e. “flag” vs. “flags”, “print” vs. “printing”).
- Should I add tax or freight to my requisition?
- Tax does not need to be included.
- Freight only needs to be included if it's $200 or greater.
The Buyer or Contract Specialist will review the quote and update the Purchase Order, as required.
How can I tell when my purchase order has been processed?
You will receive a copy of the PO when it has been issued. Check the requisition in FTS and it will list your PO number when it becomes available.
- If a quote has itemized lines, can I consolidate it into one line for the requisition?
In most cases, no. The Requisition needs to be itemized so that it matches with the quote from the supplier.
For complex quotes with multiple pages, please contact firstname.lastname@example.org.
Can I submit a Change Order for a Requisition?
- No, you can only submit a Change Order for a purchase order; not a requisition that
has not been issued a PO.
To update a requisition, then contact the Buyer or Contract Specialist that is assigned to your request to discuss your situation.
- No, you can only submit a Change Order for a purchase order; not a requisition that has not been issued a PO.
- When can I submit a requisition for goods/services for the next fiscal year?
- How can I tell when my purchase order has been processed?
- You will receive a copy of the PO when it has been issued. Check the requisition in FTS and it will list your PO number when it becomes available.
- How do I find out what my PO balance is?
- How do I update or close a Purchase Order?
- You will need to complete a PO Change Order Request in FTS.
- Where can I obtain a copy of my Purchase Order?
- Login to FTS, look up your Requisition, and click on Document Retrieval.
- Who should I contact if I have questions or have a problem with my Purchase Order?
- Where do I send invoices?
- How do I process an invoice if I don't have a Purchase Order established?
- This is not allowed. See the Confirming Order Policy.
- When do I need to submit a Generic Invoice?
- A Generic invoice [pdf] is required if supporting documents do not provide enough information to process the payment request. While this most often applies to individuals who are unable to provide an invoice, most companies will issue an invoice.
- What is the status of my supplier's invoice?
- I submitted an invoice two weeks ago. Why hasn't it been paid?
- For Purchase Order invoices, our payment terms are 45 days from the date of invoice.
- For Direct Payment vouchers, the processing time is 10 business days.
Payment delays can happen when we are awaiting action from the department or the supplier. If you have questions, please contact the Payment Services Specialist assigned to the invoice.
- I saw the confirmation page when I submitted my E-Invoice. How can I be certain it
To verify your invoice was submitted to Payment Services, please look at your “Document Retrieval” button within your Requisition in FTS.
Invoice documents will show up as “AP PO Invoice,” along with the details such as Invoice Number, Date of Invoice and Date of Submission.
- How can I tell if a payment has been issued?
- Can we request to cancel a check after it's been issued?
- Yes, if the check has not been cashed we can void the check. Please contact Payment Services.
- A supplier needs a check reissued, do I submit a new invoice?
- No, a new invoice is not necessary. Email a request to the Payment Services Specialist for the check to be voided and reissued.
- The supplier only accepts credit cards, but the item is not allowed on the ProCard.
What should I do?
Submit a Requisition in FTS.
In the Header Comments, explain that the supplier only accepts credit card payment. The Buyer can make the payment on your behalf.
Select "Supplier TO BID" as the supplier, unless instructed otherwise by a Buyer.
- Why do I need to enter a receipt in CFS?
- A CFS receipt is required for tangible goods ordered on a purchase order. Examples of tangible goods include books, computer/laptop, and furniture.
- How do I process a receipt or receive a good in CFS?
- Please see the CFS Receipts Tutorial [pdf].
- Can I receipt a partial order?
- Yes, you can enter a receipt for the goods received. When you receive the remaining order, then create a new receipt for the balance of the items.
- I tried to receive items in CFS, but there is nothing to receive.
- If you received a notification from Payment Services asking you to receipt in CFS and you are unable to, contact FinanceConnect for further assistance.
Procurement Credit Cards
- Who can be issued a ProCard?
Generally, one ProCard is issued to a staff member in each department after they complete a ProCard/GoCard Application Form [DocuSign]. If more than one ProCard is needed, please contact the ProCard Coordinator to request an exception.
NOTE: ProCards are not issued to employees with a MPP (Management Personnel Plan) classification.
- How do I open a ProCard account?
- How do I make an update to my ProCard account?
Please submit a ProCard/GoCard Update Form [DocuSign] for the following situations:
- Transferred to a new department
- Update the cardholder’s name
- Need to close account
- New Approving Official
- Update default chartfields
- Change spending limit
- What are my ProCard limits?
- How can I increase my ProCard limit?
- What can I purchase with a ProCard?
- Can I pay for software or online services with the ProCard?
No, software and online services cannot be purchased with a ProCard. Please submit a Requisition in FTS and a Technology Requisition Impact Assessment Form (TRIA).
- How do I complete my ProCard reconciliation?
Follow the instructions in the ProCard/GoCard Reconciliation [pdf] tutorial to complete your ProCard reconciliation.
You may also attend the ProCard/GoCard Reconciliation Workshop for a live presentation of the process. We recommend you subscribe to the FinanceConnect blog so you can receive notifications when sessions become available.
- Why do I need to submit receipts?
Receipts serve as backup documentation for expenses and are reviewed against university policy. Receipts should be itemized and indicate proof of payment. Receipts are also required during an audit.
- What do I do if I lose a receipt?
Please complete a Certification of Receipt of Goods [pdf] and include it with your ProCard statement.
- Should I check CFS every month for new transactions even if I did not make any purchases
with my ProCard?
Yes, you should check CFS every month even if you did not make any purchases in the billing cycle:
- There might be fraudulent charges on your account that need to be disputed.
- Transaction may have been recorded in a different billing cycle than was expected.
- How do I dispute a fraudulent transaction on my ProCard?
Please contact U.S. Bank at (800) 344-5696 to dispute a fraudulent charge. Include a note in the comment section of your ProCard statement in CFS that the charge has been disputed with U.S. Bank.
- Questions about GoCard?
- What are my GoCard limits?
- Each cardholder has a $10,000 credit limit per billing cycle. However, to reduce the risk of credit exposure, limits may decrease if credit is not being used regularly.
- What can I pay with my GoCard?
- Which procurement method do we use for memberships?
- Why do I need to submit receipts?
- What do I do if I lose a receipt?
- Please complete a Certification of Receipt of Goods [pdf] and include it with your GoCard statement.