Password Help

First-Time User

• I am a first-time user
• I don't remember my SJSUOne ID

Current User

• I want to change my password
• I forgot my password

Former/Open University Students

• I need to set up my password
• I need to order my transcripts

FAQ

• I am a first-time user

  • - Open University Students: On the first day of late registration, we post an Open University Quick Admit login button on the MySJSU homepage. Click this login button to register and get a system generated ID and password.

    Note: Activation of your SJSUOne account is optional.

    - New Matriculated Students and New Employees: As a first time user, you must create a password before you can log in. Accounts have been created for all current faculty, staff and students. Your SJSUOne account is automatically created and removed based on MySJSU records.

    1. Go to SJSUOne Set/Reset Password.

    2. Enter your 9-digit ID, and then follow the instructions to create a password.

• How do I change my password?

  • - First Time Users - Password Reset

    - Current Users - SJSU Account Management

    - Former/Open University Students - MySJSU Account Help

• I know my password, but it stopped working.

  • Passwords expire every 180 days. If 180 days pass before you change your password, that password will expire and you will need to create a new password, as follows:

    1. Go to SJSUOne Account Management.
    2. Enter your 9-digit ID, and then follow the instructions to create a new password.
• I am locked out of my account, what should I do?

  • Please wait 21 minutes for your account to reset.

• I know my ID, but I forgot my password.

  • If you forget your password, you can get a password reset.

    1. Go to SJSUOne Set/Reset Password.
    2. Enter your 9-digit ID, and then follow the instructions to create a new password.
• I don't remember my ID

  • If you forgot your ID, you can look it up. NOTE! Your account MUST be current.

    1. Go to SJSUOne ID Lookup
    2. Enter your last name, the last four digits of your Social Security number, and your birthdate.

    If it has been more than a year since your last semester, you will need to submit a help request with the SJSUOne Account Help.

• I still need help with my ID and/or password

  • - Alumni: If it has been more than one year since the end of your last semester, you will not be able to reset your password. Instead, submit a SJSUOne Account Help.

    - Current Students and Employees: For assistance with your ID and/or password, please complete the SJSUOne Account Help.

Support

Open a help ticket or Contact the IT Service Desk